HBO MAX - Can't verify subscription

Hello seanmcq, We're happy to help with your Max account.

Just for clarity, Do you have your Max account through your wireless provider or through DirecTV?  We will need this information to properly look into why you're getting this login error. 

We look forward to your response. 

LaPorshiaP AT&T Community Specialist

I have had Max through AT&T fiber internet for 2 years or so.

Thanks for letting us know, @seanmcq.

If you haven't already, we recommend that you try uninstalling and reinstalling the Max app on your device(s). Once you've done that, we suggest that you reset your Max password. Doing this can help to refresh the app and potentially re-sync your account. 

Here's how to reset your password:

1. Go to HBOMax.com/forgot-password.
2. Enter your account email and then choose Submit.
3. Check your inbox for a 'Reset Your HBO Max Password' email sent by HBO Max. This email should arrive within a few minutes. No Reset Password Email?
   This means the email you entered isn't in use by an HBO Max account. Do you have another email address? Repeat these steps for each of your email addresses
4. Open the 'Reset Your HBO Max Password' email and choose Reset Password.
5. Enter a new password and then choose Save Password.

You can find additional information on the Max sign-in FAQ page.

Let us know if this helps. If not, we may need to move this conversation to a DM so that we can do some additional troubleshooting together. 

Lacey, AT&T Community Specialist 

I have done all of these steps and nothing has worked. Still says "can't verify subscription".

We can defenitely get more information about this, and we'd be happy to help you @seanmcq. 

In order to further help, we'll need to meet in a Direct Message. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to hearing from you!

Johan, AT&T Community Specialist

Same issue.