
New Member
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2 Messages
HBO MAX can't verify my subscription
Hi, I received an email from AT&T stating I am eligible for an HBO Max subscription at no extra charge due to having at AT&T Unlimited Plus wireless plan however when I try logging in to the HBO Max app it's telling me that it can't verify my subscription? Can you help please? Thank you
ATTHelp
Community Support
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221.7K Messages
3 years ago
We're glad to hear everything is working for you now, @KDGM!
If you do have further concerns in the future, don't hesitate to reach out to us. We'll do our best to help!
Thank you for being a valuable member of our AT&T Community, and have a wonderful day!
Donovan, AT&T Community Specialist
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scfrech
New Member
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2 Messages
3 years ago
PROBLEM SOLVED in 45 minutes, this should take you less time!! I had this same issue with HBO Max not able to verify my subscription. Called ATT help and after and hour, guy said he would escalate and I would get a call back in a few days. Called HBO and they couldn't help and would email me back. Decided to get on chat w/ ATT today to see if I could get it resolved and finally did. Here are the steps to take to get this done.
1. They(ATT) have to manually add HBO Max to your account. Doesn't matter if you have the tile on your account summary page saying you have it, you don't yet.
2. Do the chat help
3. Ask for streaming service help. Even if you don't have ATT TV or Direct TV. All we have is wireless and internet.
4. Ask for a human, that auto helper is useless with this.
5. Advise the human that your account qualifies for HBOMax free and you need it added to the account. (Make sure your account does qualify, there are links)
6. Stay with human until you are able to log in. Once Scarlett(my chat helper) added it to the ATT account, I went through the long in steps, through provider, ATT log in credentials, it took me to a create account page on HBOMax and was able to sync up. Then was able to log in on phone, pc and Roku.
I hope this helps some of you out there!
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Digerati1
New Member
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2 Messages
3 years ago
This must be a glitch in their system when logging in between two devices. I just got it working now after a few mins of logging in and out, and verifying email addresses in the HBO Max site.
Here’s what worked for me:
Hope this helps!
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AquaCell
New Member
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1 Message
3 years ago
I was a grandfathered account so technically signed up before May 2020. They recently tried to do a downgrade and re-upgrade to trigger the system but that didn’t work either. I’ve tried everything for 2 weeks now between chats and phone calls for hours! I just want to watch HBOMax, that comes with my plan. Please help!
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Donleonnyc
New Member
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7 Messages
2 years ago
877 285-0146
According to the rep, this is the direct phone # for the department that “resynchronized” my HBO Max and AT&T accounts. I talked on the phone and chatted with AT&T/HBO Max reps for moooonthhhhhhhsssss trying to get this resolved. This agent did it in f*^king 2 minutes.
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perryking
Teacher
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21 Messages
2 years ago
OK that sounds good !~ So then : What is the direct phone number to the department that you called ?
TNX
IOk I see it now. was at the top so I did no notice it.
So the number is: 877-285-0146 ! do you know the NAME of the department ? Does it go to HBO IMAX) or to AT&T ? )
(edited)
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Donleonnyc
New Member
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7 Messages
2 years ago
The phone number is the first thing I included in the post.
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Donleonnyc
New Member
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7 Messages
2 years ago
I don’t remember what they called the department but it is AT&T.
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jjfort
New Member
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34 Messages
2 years ago
They did the same for me as whoami24, but now after a few months, it told me my subscription expired. I called AT&T and they said HBO MAX was only for a year with the Unlimited Elite plan, which is a lie. This is really crazy.
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william26455
New Member
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6 Messages
2 years ago
I spent my whole day trying to contact the team but to no avail, at last, I stopped after getting frustrated, I doubt they really provide the service for which we pay them.
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