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New Member

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2 Messages

Wednesday, May 27th, 2020 8:53 PM

Closed

HBO MAX can't verify my subscription

Hi, I received an email from AT&T stating I am eligible for an HBO Max subscription at no extra charge due to having at AT&T Unlimited Plus wireless plan however when I try logging in to the HBO Max app it's telling me that it can't verify my subscription? Can you help please? Thank you

New Member

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2 Messages

3 years ago

I tried the above mentioned ways. It still tells me I don’t have a qualifying plan. Even after the text and screen changes to tell me I’m qualified once I set up an account, it told me “Oh no! Looks like you’re plan isn’t eligible for the HBO Max benefit”. 

New Member

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2 Messages

3 years ago

I’ve done it multiple times on phone and laptop. Gets one of these each time. 

 

 

Teacher

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21 Messages

3 years ago

 I switched my ATT plan on June 1st partly to get the free HBOMAX offer.  The next day after I did successfuly sign into HBO MAX on myiPhone.   BUT  a few days later  I could not get in o HBO MAX for 2 months when I again just tried to sign in. on any device. My PC and another iPhone and others. 

 

I Received the  "Could not verify my account"  etc.   error msg.  . SI pent hours on the phone with ATT and HBOMAX support. over several tries.   (I never told them that I was also a Directv subscriber).  I gave up.  After 2 months of trying. 

 

 

 Then last week looking at my DiectV bill it said I was eligble for HBO MAX  ( I DO NOT SUBSCRIBE TO HBO THROUGH DIRECTV _  HOWEVER  FYI)

 

I finaly got in to HBO MAX use my Directv user id and password  signing in to HBO MAX using DIRECTV as my eligible account  ( Instead of ATT wireless).  Even tough my eligibility is based on My ATT elite wireless plan.  

 

JUST FYI.  

 

 

(edited)

Teacher

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21 Messages

3 years ago

Even tough my eligibility is based on My ATT elite  unlimted wireless plan and NOT that im a HBO regular subscriber elswhere i.e. through DirecTV.  ??  Yes they are  messed up.  and even they cant figure out why ! 

(edited)

Community Support

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224.8K Messages

3 years ago

Good morning @qmdinh,

 

 

Did you switch to the Unlimited Elite plan before or after 5/26/2020? Also, do you have any other services with AT&T, such as an internet or TV plan?

 

 

 

 

 

 

 

KristinA, AT&T Community Specialist

New Member

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2 Messages

3 years ago

I try to open my app and it give me the “can’t verify” error message and it just keeps flashing and refreshing. Zero options that’s all the app does. Tried reinstalling no luck 

New Member

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3 Messages

3 years ago

For anyone that is still having this issue you're not alone. I have attempted to get in to HBO Max with my AT&T account since launch and it has never worked. Here is everything I've attempted that STILL has not worked:

  • 3 - 3+ hour tech support calls being sent to different departments and attempting the below items and 'opening a fix' with the development team for which I never was messaged back
  • Calling HBO Max direct (just rerouted back to AT&T)
  • Signing in through HBO Max app or online
  • Resetting my AT&T account main ID and PW and attempting
  • Trying to 'link my AT&T accounts to see if there is more than one ID
  • Using the Att.com/startwatchinghbo or whatever URL direct and then seeing if it worked
  • Loading the profile from one of a number of methods and being asked to click the HBO Max tile there (there isn't one -- any longer, I DO remember, once early on -- seeing one, but it's gone after one of these failed attempts)
  • Trying to get in through AT&T TV Watch Now

Nothing has gotten me past the Can't Verify Your Subscription issue.

I've pushed AT&T to offer me a monthly credit because I just can't spend more time trying this, and was refused. They offered a $10 one-time credit -- which frankly kinda offended me. They extol that this is 'free' and I'm not losing anything, but I find that to be a very unagreeable loophole for not providing a benefit I'm supposed to receive.

New Member

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7 Messages

3 years ago

I’ve tried every single thing on this thread and other threads with no success. What’s most frustrating is that is was working for about a month and a half when I switched to the wireless elite plan, which includes HBO Max. It suddenly just stopped working on all my devices. HBO customer service says ATTs link expired and they can’t do anything.  I’ve talked to four or five att techs who keep passing the buck to someone else. It’s so frustrating. Nobody knows what to do. 

Community Support

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224.8K Messages

3 years ago

Hi @KDGM, we are happy to help.

 

 

 

Depending on your product will determine how you can redeem the offer. Our Free HBO & AT&T Unlimited Plus - How To Redeem article has more information. 

 

 

 

  • Please, visit our Unlimited Plus page. You will select the option which meets your current services.
  • To find additional details about your Trial Subscription, including the date the Trial Subscription ends, please visit the "Billing Information" screen in your "Settings" tab on the Platform for the latest information contained in our records or contact your Subscription Provider directly.
  • Please, sign into their account with the myAT&T app or a with a sign into att.com, to retrieve their HBO Max 30-day free trial promotion, with a non-qualifying AT&T Internet or Mobility account.

 

 

I hope this information helps! Enjoy your included HBO!

 

 

 


Lafayette, AT&T Community Specialist

New Member

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7 Messages

3 years ago

This information really doesn’t help at all. I have a Wireless Elite plan which includes HBO Max. I don’t have any other AT&T services. Everyone I talk to when I call customer support confirms that it should just work when I log into HBO Max with my AT&T User ID and password, but it simply doesn’t. It was working perfectly until it just stopped. Nothing I try on my own or with customer support works. It’s clearly a technical glitch in AT&T’s end that nobody seems to know how to resolve. My account has been in good standing and has been for over 15 years. This kind of thing makes me want to switch to some other mobile provider. It feels like a bait and switch. 

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