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chazincog1's profile

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Monday, February 26th, 2024 6:12 PM

Cant Verify Subscription

Max is included with my wireless plan, and it says so in my profile info and plan details on my AT&T accounts page. Whenever I try to sign in/connect provider, I continually get the same error message: "Can't verify subscription." I have not changed my wireless plan and I have always had access to the service previously known as HBOGO, HBOMax, and now just Max, until the last few days. I previously had a subscription to DirecTV stream which I cancelled. Calls to customer support to both AT&T and HBO have proven fruitless at this point. 

In addition to contacting customer support over the telephone, I have:

Cleared my browser cache

Uninstalled/reinstalled the Max app on my Roku device

Signed into AT&T.com as well as Max.com in a separate browser

Reset account password, twice

And yet, NOTHING has resolved the issue

Additionally, I am finding, as I'm sure many customers with the same problem have found, that this is a known error (according to the AT&T phone support representative) and that there appears to be a multitude of other customers experiencing the same issue and have found no solution or relief from anyone associated with AT&T or HBO/Max. It seems to me that this is something that should be addressed by one provider or the other, if not both. 

Maybe someone can provide some help?

Community Support

 • 

231.5K Messages

2 months ago

Hi @chazincog1,

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.


Thank you for contacting AT&T Community Forums.
Veronica, AT&T Community Specialist.

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