Cannot sign in to max with ATT on iPad since change

It simply doesn’t work anymore and forces use of the app so I cannot use the website either.
worked fine before change to max app.

ATTHelp

Community Support

•

225.7K Messages

5 months ago

Hello, @spridlewv. We understand that you need help logging into the new Max app on your iPad, and we're happy to help.

Even though you were previously able to open Max in a web browser on your iPad, the new changes require customers to log into the new Max app. Follow the steps below to complete this one-time process:

Open the Max app.
Tap the Profile icon in lower right-hand corner.
You will be redirected to Get Max screen. At the bottom of the screen, select Sign in to your account.
Choose Sign In Through Mobile Provider.
A pop up displays: Do you want to “Allow Max to use your TV provider subscription?”
- Tap Don’t Allow, then AT&T to continue signing into Max using the wireless or Internet sign in credentials.
  - Tap Continue, then enter your AT&T user ID and password.

Give this sign-in process a try, and let us know how it worked for you. If you still need additional assistance, please do not hesitate to reach back out.

Goodacre, AT&T Community Specialist

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