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Ajpick's profile

1 Message

Friday, February 2nd, 2024 10:26 PM

Cannot log into Max

I can no longer log into the MAX app on any device, as I am not recognized through the provider (att).  Please advise

Community Support

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232.8K Messages

4 months ago

Hey @Ajpick. We understand that you are unable log into HBO MAX don't worry, we are here to help you. I am sure this would have been inconvenient. Let's get the help you need.

 

We would like to tell you that HBO MAX has now become MAX, so you can now download that and use the same credentials to login as used in HBO MAX. If you face any issues regarding the same, please reach out to us.

 

Thank you for reaching out to us,

Veronica,

AT&T Community Forums Specialist.

ACE - Expert

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24.8K Messages

4 months ago

@Ajpick 

Contact Max Support at 855-442-6629, or go to Max.com, sign in with your AT&T login on a laptop, phone or tablet first,  and then create a Max username and password. You can then use that username and password to sign in on your television or other devices by “sign in” instead of signing in with the provider. That has worked for some but not all.

 

AT&T spun off HBO Max (now called Max) over a year ago. It is now owned by WBD (Warner Brothers/Discovery) making its own decisions as to who has access or not. The migration of legacy AT&T accounts to Max did not go well and has been fraught with many problems. Some customers were able to get their AT&T logins merged to Max but their service was downgraded to Ad-free, two concurrent devices, full HD only. If you want 4k HDR/Atmos (Ultimate Tier) you need to subscribe directly to Max and pay for it. Your original TOS stated that "terms were subject to change", and being as AT&T no longer controls Max, that certainly qualifies as a change. Also, any changes you made to your plan after activating your "HBO Max for Life" promo also affected that promo. Max (WBD) is in control now so it's up to them as to who gets free access to their full HD tier or not. You can try to contact AT&T Support and see if they can sync your account info to Max but it's hit and miss.

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