Hi there @Lostpnw, we're here to assist with regarding your autopay concerns.
There may have been a system error that disenrolled you from your Autopay. We recommend you re-enroll for autopay and monitor your account for the next billing cycle to see if this is resolved. If not, then feel free to reach back to us, so we can manually re-enroll you from our end.
Let us know how this works out for you, and thank you for reaching out to the AT&T Community Forums.
Hello ericad259, we're here to help look into why your autopay was removed.
We want to get you into a Direct Message to review further. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
I have had a similar issue repeatedly for about a year. I was dropped from autopay for no reason. Re-enroll, but it takes two billing cycles to take effect. At the second billing cycle it works! Then I get dropped from autopay again. I have repeated this cycle 4 times over the last year. Each time having to deal with late fees and hours long conversations with AT&T representatives. Last time, I transferred up to three different people to be told after 2.5 hours that a ticket was raised and "I would hear back from them soon either way". I never hear back. At this point I'm over it. Going back to Verizon.
Hello ericad259, we're here to help with your Autopay.
Let's meet in a Direct Message, so that we can help you with your Autopay being removed. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
ATTHelp
Community Support
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221.2K Messages
5 months ago
Hi there @Lostpnw, we're here to assist with regarding your autopay concerns.
There may have been a system error that disenrolled you from your Autopay. We recommend you re-enroll for autopay and monitor your account for the next billing cycle to see if this is resolved. If not, then feel free to reach back to us, so we can manually re-enroll you from our end.
Let us know how this works out for you, and thank you for reaching out to the AT&T Community Forums.
Ashley,AT&T Community Specialist
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ericad259
New Member
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2 Messages
5 months ago
I have been dealing with this for 17 months, and no resolution after 11 phone calls and multiple cases submitted. Good luck!
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ATTHelp
Community Support
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221.2K Messages
5 months ago
Hello ericad259, we're here to help look into why your autopay was removed.
We want to get you into a Direct Message to review further. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
Jeff, AT&T Community Specialist
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akloter
New Member
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2 Messages
5 months ago
I have had a similar issue repeatedly for about a year. I was dropped from autopay for no reason. Re-enroll, but it takes two billing cycles to take effect. At the second billing cycle it works! Then I get dropped from autopay again. I have repeated this cycle 4 times over the last year. Each time having to deal with late fees and hours long conversations with AT&T representatives. Last time, I transferred up to three different people to be told after 2.5 hours that a ticket was raised and "I would hear back from them soon either way". I never hear back. At this point I'm over it. Going back to Verizon.
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ericad259
New Member
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2 Messages
5 months ago
@ATTHelp Jeff, I did not receive notification that you were replying to our DMs. Could you please get back in touch with me?
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ATTHelp
Community Support
•
221.2K Messages
5 months ago
Hello ericad259, we're here to help with your Autopay.
Let's meet in a Direct Message, so that we can help you with your Autopay being removed. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).
Looking forward to speaking with you.
Carlton, AT&T Community specialist
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