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New Member


2 Messages

Tuesday, May 25th, 2021 1:43 AM


Your HBO Max subscription through AT&T has expired.

When I logon to HBO Max and check my billing information I see the statement below:

Billing Information
Your HBO Max subscription through AT&T has expired
My Account is current and the balance is $0.00.  My bill shows that it is included.
Monthly plan charges for May 06 - Jun 05 $116.00
Internet 1000 HBO Max included
Internet Equipment Fee
Why does HBO think my subscription has expired and how do I get this fixed?

This conversation has been merged. Please refer the main conversation:

ATT Wireless customer—HBO Max says it cannot verify my account

New Member


3 Messages

3 years ago

The way you are describing it, they (or HBO)  made an error and that's all there is to it.  I think AT&T makes learning what you can before you contact them a little more difficult than it should be.  But I would just start here, and if you don't get what you're looking for do a chat with their support through the mobile app, I believe they are 24/7  https://www.att.com/support/article/wireless/KM1261921/

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