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1 Message

Friday, March 26th, 2021 1:38 PM

unlimited and more plane + hbo

My plan started 11-2018, at that time the offer was you can choose a premium channel I choose HBO on 4-2019. I also received an email that stated with my unlimited plan I would get HBO for life. Now when I call, agents say that I never had HBO, or that it was a glitch in the system they went in corrected the error. How could it be an error when I have emails stating I would get this all the time.  How can this be fixed? 

ACE - Expert


64.7K Messages

3 years ago

There were two Unlimited & More plans, plain Unlimited & More and Unlimited & More Premium. Free HBO only came with Premium. In fact, that’s the plan I have and I’mstill getting free HBO. If you don’t have the Premium plan, then it was a glitch.

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