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Evilqueen19's profile

New Member

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2 Messages

Wednesday, May 24th, 2023 1:55 AM

Not able to log in to Max

I am trying to log in with my At&t account and it keeps taking me in circles. It will log in but take me to the subscription page to pick a plan. From reading, it seems I should have access to the middle tier plan. Do I need to do something differently?

Community Support

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232.9K Messages

1 year ago

Good afternoon @Evilqueen19, it's important to us that you are able to access all of your services and we're here to help!

Do you have Max as part of your DIRECTV service, or is included with your wireless plan? If it's part of your wireless plan, could you tell us the model of your device? This will help guide is in the right direction toward a resolution.

 

We look forward to hearing from you! 

 

Joseph, AT&T Community Specialist

 

 

New Member

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2 Messages

1 year ago

Hi,

Yes I do have HBO max included in my wireless plan. I installed Max on my phone and it works just fine. I was having issues with the firestick so I am now thinking it's a Max issue and not Att. Thank you!

Community Support

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232.9K Messages

1 year ago

My pleasure, @Evilqueen19

Try these Max troubleshooting steps as well:

 

• Make sure your Firestick has Fire OS 5 or later.
Uninstall and reinstall the app.

Please let us know if this helps so we assist further if needed!

Joseph, AT&T Community Specialist

1 Message

5 months ago

Hi there,

I am facing a similar issue with the firestick. I even followed the steps mentioned above

• Make sure your Firestick has Fire OS 5 or later.
• Uninstall and reinstall the app.

Unfortunately that didn't work for me. What should I do?

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