Lost HBO Max benefit after UPGRADING my internet
So I had 1 Gig fiber internet, which included HBO Max for free as part of the service. I HAD to upgrade to the 2 Gig internet as the 1 Gig was not supporting my work from home internet needs. I was constantly kicked from video meetings. Easy no problem to upgrade, I have to be able to do these meetings/calls. We go to watch something on HBO Max after the upgrade and it says we can not sign in to contact provider. I called ATT and they said HBO Max is not included with the 2 Gig service. Why on earth would I lose a benefit of the lower tier internet and I am paying more for the higher speed? Can someone please explain this to me? I wasn’t told when I upgraded that I would lose it either. So I have to pay about $35 more a month for better internet, and an additional $10-$15 a month to keep HBO Max if I want it.