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McDuck77's profile

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1 Message

Sunday, June 5th, 2022 7:17 PM

Just switched to plan that includes HBO Max; I’m already a HBO Max subscriber, what do I need to do?

Just switched to plan that includes HBO Max; I’m already a HBO Max subscriber, what do I need to do so that I’m not being charged for something that’s free? What do I need to do to “sign up” on the HBO Max site/app with the AT&T(?) credentials? Thanks.

Community Support


224.8K Messages

1 year ago

Let's help you sign in to HBO Max so you can start streaming the latest movies, !


First things first, make sure you can sign in to your provider account. Your provider is who you signed up through or who bills you for HBO Max. Go to your provider's website and sign in with the username and password credentials for your provider account. If you can't remember or don't know your sign-in information, look for a help or reset password link on your provider's sign-in screen.


You'll find personalized troubleshooting tips specific to how you are subscribed by visiting the HBO Max Help Center. You will also find troubleshooting based on the device you're using. Lastly, check out additional ways that can impact your streaming experience by viewing our Forums article titled Streaming Troubleshooting - Are You Getting The Signal? 


If these gems don't help you access and stream HBO Max, come back and let us know which service you're subscribed through. We'll make sure you get the appropriate support to provide further assistance!


Thank you for connecting with the AT&T Community Forums!


Jonye, AT&T Community Specialist

ACE - Professor


7.4K Messages

1 year ago

@skeeterintexas and another swing and a miss!


1) However you're paying for HBO, you can downgrade tiers. Say you're paying for it via U-Verse's U-450. You can downgrade to U-300, but keep in mind that a downgrade would mean losing the other programming.

2) Then you have to make an account at the website.

3) Log in to your AT&T account manager and link your HBOMax account to your AT&T account.

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