I got an ATT text that my plan is eligible for HBO Max

I got an ATT text that my plan is eligible for HBO Max. I clicked the link in the text and cant connect to HBO or HBO Max

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Accepted Solution

Official Solution

ATTHelpForums

Community Support

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2.7K Messages

4 years ago

Hi,

We noticed a few threads with increased views related to HBO MAX Subscriptions Expiring. Like you, I have a grandfathered unlimited plan that includes HBO MAX. I have been able to stream without issue and I have NOT experienced the error so rest assured, it is still working. If it is not for you, there are few steps below to try. First, make sure you are signing in the right way.

You should be able to sign into HBO Max with your AT&T credentials. Just go to hbomax.com and sign in. From there, choose AT&T as your provider and use the same sign-in you would use to view your AT&T account. If you run into errors, check out this article for things that you may need to do to activate your HBO Max. Please note, if you changed your plan or do not have a qualifying grandfathered unlimited plan, you will not be able to sign in.

If you know you have a qualifying plan, because you have used it in the past and have not changed anything, make sure you are using the correct ID to sign in. This is the same ID you would use to sign in and look at your AT&T Mobility account.

Lastly, you may just need to sign out and sign back in. This can help clear up most issues.

David, AT&T Community Specialist

(edited)

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DavePar838

Contributor

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5 Messages

still doesn’t work. Same error

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4 years ago

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N

noneya1234

New Member

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3 Messages

@ATTHelpForums This still doesn't work. I have tried through my cell phone as well as desktop.

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4 years ago

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P

Plouch11

New Member

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2 Messages

Even followed all of the steps, I still get an error saying that my plan isn’t eligible

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4 years ago

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J

Jackab722

New Member

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2 Messages

I get a blank white screen after I put in my user name and password

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4 years ago

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C

chiquitabanana

New Member

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2 Messages

4 years ago

Same. Following this thread for the answer.

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M

mwalkerx_me_com

New Member

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1 Message

4 years ago

Me too. I have an AT&T NOW subscription SEPARATE from my phone plan, and chat agent had to escalate to get resolution to HBOMAX access included as part of phone plan. Awaiting resolution.

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Etesscts4

Observer

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4 Messages

Download Watch my tv app first, enter credentials, then download HBO Max, it should work..

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3 years ago

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R

Roxfinder

New Member

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1 Message

4 years ago

Me too! I was on hold for 45 minutes , the customer service rep couldn’t fix it after 30 minutes, she transferred me and I was on hold for close to another hour. I just finally hung up

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noneya1234

New Member

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3 Messages

@Roxfinder Same. On with 2 reps for an hr and 40 min!

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4 years ago

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DavePar838

Contributor

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5 Messages

4 years ago

I was able to login

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M

Mike63

New Member

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1 Message

What did you do to resolve the issue ?

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4 years ago

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P

Plouch11

New Member

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2 Messages

We would all like to know

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4 years ago

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J

Jackab722

New Member

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2 Messages

4 years ago

I'm getting a blank white screen after I enter my log on and password.

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S

shishixa

New Member

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1 Message

I got the same problem but I figured out and signed in successfully just now!

If you confirm you got the text message saying you have the access to HBO MAX. Then during your in-App choosing TV provider login session, you will find there are actually 2 providers of AT&T. One is called ‘AT&T TV’ and the other one to be something like ‘AT&T U’ ( I cannot recall the full name sorry). Choose the one not called AT&T TV since you are actually getting this access because you are using AT&T mobile and their mobile service is like a different department than TV one. Then you should be able to sign in successfully with your AT&T account.

Try this way!

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4 years ago

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C

citybeach13

New Member

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1 Message

I got the eligible text from AT&t but do I need "AT&t TV" to login and stream HBO max? I'm told my account can not be verify.

(edited)

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4 years ago

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M

mallsb

New Member

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1 Message

4 years ago

I received the same offer. Took my phone to an AT&T store yesterday. The employees were very nice and want to be helpful, but now, 24 hours later, they are still trying to figure out how to get me connected. Apparently the instructions from AT&T are not the answer.

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Scpp155

New Member

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2 Messages

11 months ago

I have a wireless plan that included AT&T, I've made no changes to that plan, but suddenly I can no longer access HBO Max. I've signed out and signed back in through my provider using AT&T logins.

Note: This comment was created from a merged conversation originally titled Why am I unable to access my HBO Max suddenly?

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ATTHelp

Community Support

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225.4K Messages

Hey there, Scpp155! Here are some steps to help you access HBO Max.

First, when trying to sign in make sure you're using the correct AT&T user ID. If you're using a mobile device like your phone to sign in it's recommended that you power the device off for 1 - 2 minutes before powering it back on then test the results by trying to sign in again.

It can also help to use the HBO Max app to reverify your account if you're not already. Below is how to get started with the app:

From an Apple or Android phone or tablet

Download and open the HBO Max app. Then tap the person icon (or try to play a show or movie.)
Tap SIGN IN and then SIGN IN THROUGH TV OR MOBILE PROVIDER.
Have an Apple iPhone or iPad? Does your TV service with AT&T include free HBO Max access? Then tap Allow. If you don't, tap Don’t Allow.
Choose AT&T and enter your AT&T ID and password.
Select Sign in.
Create your HBO Max profile, if it’s your first time signing in. It may take up to a minute. You can create up to five profiles per account.
Choose your profile to start streaming.

It's possible to find additional troubleshooting steps under DETAILED STEPS when you visit Stream HBO Max with some AT&T unlimited plans. This center contains helpful information including how to sign in from a web browser and suggestions from HBO Max sign-in FAQ that can help you get streaming right away.

If you're still unable to sign in and receiving an error message in the process reach back out and let us know. Letting us know the error message can help us to determine the next steps in reaching a definite resolution for your experience.

Try this and let us know how it goes.

Lar, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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11 months ago

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AT&T Community Forums

DavePar838