kjbeggs's profile

New Member

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7 Messages

Tuesday, May 23rd, 2023 4:59 PM

HBOMax conversion to MAX

Still trying to find out if we are keeping 4K/ATmos streaming on out AT&T/MAX accounts?

Since there are now 3 tiers of MAX

Ad-supported

Ad-Free (1080P)

Ultimate (4K/Atmos)

When i log in to my MAX account, it shows (AD-Free)

Community Support

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229.6K Messages

9 months ago

Hello CTPleaseHelp, we're here to provide information about the new Max plans. 

 

AT&T customers will continue to have access to 4K and 3 consecutive streams in their grandfather plans until a date yet to be determined. Eligible AT&T Customers are not currently in the Max Ad-Free or Max Ultimate Ad-Free plan they are in a grandfathered version. Customer will still have access to their original HBO Max plan features for a minimum of six months following the launch of Max.

 

Hopes this helps you out.

 

Thank you for visiting AT&T Community Forums!

 

Carlton, AT&T Community Specialist 

 

 

New Member

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2 Messages

9 months ago

So do the att bundled customers on elite, only get uhd/atmos on older (hbo) content for these 6mo?  I havnt tested that, but i can tell you that the discovery content is 100% coming in hd on all my tv apps and my directv gemeni.

ACE - Expert

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23.7K Messages

9 months ago

It would not surprise me that at the end of the 6 month "grace" period for existing customers to continue with 4k HDR/4 users, they will have to move up to the Ultimate tier.

New Member

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2 Messages

9 months ago

I’m also not getting 4K. @ATTHelp @please help. Thanks. 

ACE - Expert

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23.7K Messages

9 months ago

@dnalex  Not much that AT&T can do about it now. WBD owns Max now so they are calling the shots. Some platforms are currently not supporting  4k HDR (AppleTV4k for example) and other platforms are (WebOS, Tizen OS) are. It's all up to Max now to correct it. And by the time they do, you will probably have to upgrade to the Ultimate tier for $20 per month. Bundled services don't last forever so my guess is that you will eventually have to cancel the Ad-Free tier (level 2) and subscribe as a new customer for the Ultimate tier (level 3) if you still want 4k HDR/Atmos and 4 streams.

New Member

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2 Messages

9 months ago

Thank you, @OttoPylot I have WebOS, and it does play in 4K there. Annoying, but at least I have access for now. 

ACE - Expert

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23.7K Messages

9 months ago

Do keep in mind that all of this is speculation at this point in time, but given the track record of providers, mergers, bundled options, etc I don't think it's too far off of the mark.

New Member

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2 Messages

9 months ago

@dnalex check discovery content.  This issue is still account based, in addition to apparently being platform based.  Our accounts do not get uhd/atmos for any discovery owned network programming, only the hbo content.  And thats on a device that supports it.

I think were basically screwed on this unless they let us pay the difference, and who knows what will happen in 6mo...

New Member

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15 Messages

9 months ago

I am not getting 4k content over here either. What a downgrade!

New Member

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15 Messages

9 months ago

Per this link: https://forums.att.com/conversations/max-account-billing/hbomax-conversion-to-max/646cf0dfd72b5e6adff6091f?commentId=6470268867e5b16786161ef7

I am not getting Max content in 4K and only have access to the middle tier 1080P streaming. 

Note: This comment was created from a merged conversation originally titled HBO Max no longer in 4K

New Member

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15 Messages

Hmmmm

Community Support

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229.6K Messages

Hello, @HasselHoth. This is not the experience we want you to have. 


Unless you've made recent changes to your AT&T account, you should still be receiving Max content in 4K. 


Let's move to a Direct Message so that we can verify your account information and take a closer look at this. 


Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right-hand corner of the Forums).  We'll be awaiting your response. 


Goodacre, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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15 Messages

After 3 days this is the answer?!?! What a bait and switch! 

New Member

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4 Messages

I stopped receiving 4K content this week with Max. I watched Justice League in Dolby Vision and Dolby Atmos this weekend but now it changed to only HD. @ATTHelp , I would appreciate any insight as to why I no longer receive either. Thank you.

Community Support

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229.6K Messages

Hi Seanyb24! Let's get you in a direct message inbox, so we can shed some light on your 4K content inquiry!

 

Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums and reply back. 

 

We look forward to speaking with you!

 

Rhoda, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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