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sefitzgerald69's profile

1 Message

Wednesday, February 21st, 2024 12:06 AM

Current free max with my elite package

Will I continue to receive Max as long as we don’t change plans. I had customer service guy tell me it was ending in March regardless. Does anyone know if this is tru?

ACE - Expert

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24.6K Messages

3 months ago

@sefitzgerald69 

AT&T spun off HBO Max (now called Max) over a year ago. It is now owned by WBD (Warner Brothers/Discovery) making its own decisions as to who has access or not. The migration of legacy AT&T accounts to Max did not go well and has been fraught with many problems. Some customers were able to get their AT&T logins merged to Max but their service was downgraded to Ad-free, two concurrent devices, full HD only. If you want 4k HDR/Atmos (Ultimate Tier) you need to subscribe directly to Max and pay for it. Your original TOS stated that "terms were subject to change", and being as AT&T no longer controls Max, that certainly qualifies as a change. Also, any changes you made to your plan after activating your "HBO Max for Life" promo also affected that promo. Max (WBD) is in control now so it's up to them as to who gets free access to their full HD tier or not. You can try to contact AT&T Support and see if they can sync your account info to Max but it's hit and miss.

ACE - Professor

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7.7K Messages

2 months ago

Well, it's currently March 14th and this post is the first I've heard of it.

I do know the included 4K access went away a few months ago. The sports tier was supposed to be spun off (as the 4K was) around this time, but the spinoff of the sports tier is delayed.

Personally, neither really affects me. I don't watch a lot of Max on my 4K TV and the sports tier stuff is all on channels I already get.

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