RWA321's profile

2 Messages

Monday, October 9th, 2023 5:14 PM

"Can't Verify Subscription"

I have the Unlimited Elite Plan and have for quite awhile, which says that it has HBO Max included. However, when I follow the process to login using my AT&T account credentials, I'm getting the error "Can't Verify Subscription" and tells me to contact my provider.

Any assistance in getting this corrected would be greatly appreciated.

Thanks!

Community Support

 • 

229.8K Messages

5 months ago

Hello @RWA321, thank you for reaching out to AT&T Community Forums. We'll be happy to help you. 

 

We understand your concern and would be happy to help you with this! Due to the account specific nature of the concern, let's meet in the Direct Messages to get started. (Look for the chat icon next to the bell icon in the upper right corner of the page) and, check for the notification.

 

Thank you for contacting AT&T Community Forums.

Mike, AT&T Community Specialist

2 Messages

5 months ago

I was finally able to get the help I needed through the chat feature yesterday afternoon. Thanks!

Community Support

 • 

229.8K Messages

5 months ago

Hello @RWA321, thank you for reaching out to AT&T Community Forums. 

 

We're glad to hear that your concern has been resolved, and we're happy to hear that. Please reach us back if you have any further concerns or questions in the future. We're just a DM away.

 

Thank you for contacting AT&T Community Forums.

Mike, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.