AT&T Community Forums

Billed for Max when I have it through my ATT plan

Need some help. I keep getting billed on my Apple Card for $14.99 a month for MAX when it is included in my plan. I have looked everywhere and cannot locate where I have a cc number loaded for the service. In the app it states that it is included in my plan! Help!!

Responses

ATTHelp

Community Support

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224.9K Messages

5 months ago

Hi Mprizina, let's help you stop getting billed for your MAX!

If you have one of these plans you have access to MAX at no extra charge:

AT&T Unlimited Elite
AT&T Unlimited Plus
AT&T Unlimited Plus Enhanced
AT&T Unlimited Choice
AT&T Unlimited Choice II
AT&T Unlimited Choice Enhanced
AT&T Unlimited &More Premium

FYI: Some plans require you to activate Max in your myAT&T account. In addition, if you change plans, you’ll lose your Max benefit and won’t be able to get back on a plan that includes the Max benefit.

If you’re signing in for the first time, select Connect to Provider and choose AT&T. Then, sign in with the AT&T user ID and password for the AT&T service that gives you access to Max. Don’t worry, if you enter the ID for the wrong service, we’ll email you a hint.

Visit http://help.max.com to cancel your subscription or reach out to MAX support team for help with cancelling your subscription.

We hope this helps! Please reach back out to us if you have any additional questions.

Rhoda, AT&T Community Specialist

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