Ask a question
Sat, Oct 24, 2020 11:57 AM
I have an unlimited plan that should include HBO max, but no one from ATT can figure out why . We activated the ATT Watch TV app and that did not work. This is so Frustrating.
25 days ago
ACE - Expert
a month ago
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
Thanks-Did not work. I went to an ATT store and they called and could not figure it out. The store even tried by signing me up with a new unlimited plan and that did not work. The ATT chat function is useless as well. Very frustrating.
The keep deleting my posts, so I am going to keep posting.
I got upgraded to Internet1000 in Aug. Hours and hours of phone calls, chats and promises to get back in 24 hrs, 24-48 hrs, 5-7 business days trying to get HBOMax to work. Nothing, nada, zilch.
I have tried every browser, every compatible device and either it's 'Can't Verify your Subscription', or a blank page with Unhandled Exception.
I can assure you one thing: Your problem is not going to be resolved. You can try wasting as much time as you would be willing to provide but they are NOT going to help you. And in many cases it's not because they don't want to, it's just that they can't.
Most of the hours I have spent were with the front of the line customer agents at the lower levels and I feel sorry for them. They try every trick in the book, but if you have had previous Direct TV or UVerse or a bundled package along with Wireless, you are totally out of luck. They have not figured out how to sort out the authentication mechanisms in the backend. So the poor frontline agents will just try and try and try to no avail and then transfer it a couple of levels to Billing, Digital Service Team etc. who will never ever get back. I have six ticket numbers with me and I can bet my last buck, if I call them now, there will have been no action taken. After another 90 minutes on a troubleshooting call, I will get a seventh escalation ticket.
I have been an ATT customer for so many years and all they do is keep buying all these companies to grab the customers and leave them in the lurch with their poor service. Did you catch the press release where the CEO or whoever in upper management said that "it was a flawless launch"?
Sadly I can't threaten to cut my service too because they have a monopoly here. Isn't free market so much fun?
I am writing this comment on every HBOMax sign-in issue page to see if management will do something about this. I am tired of calling them and being promised something is being done. The last time I called the agent said they have it on record the number of times I have called about the issue for the past two months and how it's been left unresolved and they have escalated it to very high levels. Obviously that is just bogus because it's more than a week now since than conversation, so it's all just lies and attempts to kick the can down the road.
It is observed that this comment << https://forums.att.com/conversations/installations-setup/problem-activating-hbo-max/5f038f0135f40c47bb1c18bb?commentId=5f977f8c917fbb287b4e9a32 >> has been posted a couple of times across posts. Repeated comments will be removed. Regards, AT&T Moderator
What do you want me to do? This is how ATT support is also treating me, just trying to shut me up. I have spent hours on calls with them. No one will call me back or resolve my issue.
Just FYI, again tried calling ATT since it's Fri evening. I have been put on hold for 2 hours now after being escalated twice.
How can we improve?