Shop Now, Avoid Delays - Get Our Best Holiday Deals!

New Member


1 Message

Tue, Jul 28, 2020 2:46 PM

HBO Max Login with Unlimited Plus

I have spent the morning working on trying to log into HBO Max (which the virtual support said my plan was eligible for) and I have had no luck. I have tried on my phone and computer and I know my login works because I was able to sign into myATT. Whenever I put my log in information in, it says


"Can’t Verify Your Subscription

Make sure you’re using the ID and password for the AT&T service associated with HBO Max™

Confirm that you activated your HBO Max account with AT&T at

Still having trouble: Find answers in our FAQ at"


I have no clue what to do next because I have tried the FAQ and Support on both the ATT website and the HBO website. I have the ATT Unlimited Plus plan and I have already tried resetting my password. It says the service code is H-dead2c7d-6435-481f-dcc6-cd241a5e7bc6. I do not have Direct TV, I just have a wireless plan. 


If an ATT worker could please help me figure out what is going on that would be great!!!


Community Support


176.5K Messages

1 y ago

Good morning @robynhorton,


Thank you for reaching out. We'll be happy to get you logged in and streaming HBO MAX.


With your specific wireless plan, there is an additional step to access HBO MAX. You do need to verify your number through the AT&T TV NOW website. You can find detailed instructions on how to do so under the second "Show More" hyperlink on this page underneath If you have other select AT&T unlimited plans.


Let us know how that goes!




KristinA, AT&T Community Specialist

Need help?
HBO Max - Where HBO meets so much more
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.