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Thu, May 21, 2020 6:37 PM

Can't Sign in to HBOMAX - Help & Streaming Solutions

AT&T Subscriptions that include HBOMAX


In order to sign in to HBOMAX, you need to know what AT&T Plans give you access to HBOMAX. As long as you have HBO or a qualifying service plan, signing in is like signing in to your account. 


If you have a qualifying plan, learn how to sign in below. 


Have AT&T service that includes HBO?

You will use the same username or email that you use to sign in to your account to view or pay your bill. 


Wondering what your AT&T ID is? Find it now.

Can't remember your password? Reset it now.


Heads Up: If you have multiple sign-ins or unified billing, it is recommended you verify you are using the right ID for HBOMAX


Sign in Solutions

Still having trouble signing in? Below are some useful tips to setup your account.

  • For Internet 1000 or Unlimited Wireless Accounts, you may need to redeem your HBOMax offer. You can do so at http://att.com/acctmgmt/startwatchinghbomax . Click on "Get Started" on the HBO Max Tile, "Set up Account", then "Go To HBO Max".
  • If you have an older Unlimited Cell Phone Plan, you may need to register your service. You can do so at https://www.atttvnow.com/. Once you're on the site, sign in with your AT&T Wireless account information.
  • For customers with select grandfathered Unlimited Plans. Have you accessed HBO using your AT&T TV, AT&T TV NOW, DIRECTV, or U-verse TV sign-in info? If you haven't, go to atttvnow.com/accounts/select-plan. Then, select the Hey AT&T Unlimited customers! blue banner and follow the prompts. If you have, then try using the sign in credentials you used in the past.
  • If you have Watch TV or AT&T TV Now as part of your AT&T plan, you may need to sign in with those account credentials instead. Select AT&T as your provider. Once you login, it may ask you to link your accounts. Follow the instructions to get a PIN sent to you. Please be patient as the email may take up to half an hour to arrive. Be sure to check your SPAM.
  • Delete cache & cookies on your browser to make sure a previous login is not saved.
  • Try to sign in with another browser or device. For best results, sign in using a web browser on your computer.
  • Make sure you are choosing AT&T or DIRECTV as your provider and not AT&T TV. 
  • Make sure you are using the right ID
  • Change your myAT&T password to a different password. Sometimes there is a conflict with your existing password or a special character causing issues. We suggest changing to a password that you have not used in the past. Once registered, you can try changing it back to your previous password.
  • Make sure you have a qualifying service


HBOMAX Standalone


What does standalone mean? If you're not subscribed to HBO with your AT&T TV, Mobile, or Internet service, it is considered standalone.


For your support needs, visit HBOMAX Help


Forgot your password? If you already signed in to your account but cannot remember your password, reset it now at hbomax.com.


Uh-oh, don't forget to redeem your promo code 

If you're attempting to sign in to take advantage of your promo code, do not forget to register first.



HBOMAX Information & Help



ChrisZ, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


1 Message

1 y ago

Scroll down to this post. It has the answer. You must create an account on ATT TV and activate HboMax through there first and then sign in with that account. 

New Member


1 Message

1 y ago

I finally found someone at ATT who was able to figure this out. Supposedly, the issue for my account happened because we have been ATT clients for a long time and were grandfathered into the plan that includes HBO Max. Because of that, the "normal" pathway to get this benefit doesn't work, even though we were signed up for a plan that included HBO Max.


This is what I did while I was on the phone with someone from ATT who was looking at my account. I am not sure what had to happen on their end, but this was the process from my end.


I signed into my ATT account on my computer.

I then sent a text with the word "LICENSES" in all CAPS to the number 2885

Then I sent a text with the word "MODIFY" in all CAPS to the number 2885

Then they had me make and account and sign into the website www.atttvnow.com USING THE SAME USER ID AND PASSWORD as my ATT account.

I had to select HBO Max only (not the option to purchase a plan with all HBO features).

Then it opened the HBO Max feature thru the https://www.att.tv/



At first the ATT person thought I would have to access HBO Max thru the https://www.att.tv/

website in the future, but then she saw that it had converted my account to HBO use, so we now can log in thru the HBO Max and website directly. Once this worked on my computer, she had me test an additional ipad (or iphone). It works now.  Good luck. It took me 2 hours and a few people from HBO and ATT to find someone who could fix the problem.



New Member


32 Messages

1 y ago

I FINALLY FIGURED IT OUT.  I have the unlimited elite plan.  I got a new iPad and couldn’t figure out how to login to HBOMAX app.  The problem was that the HBOMAX app only displays AT&TTV as a provider!!  Scroll to the bottom of the provider list and select “OTHER”.  There you will find “AT&T” which worked  immediately with my AT&T login credentials.  Hope this helped someone.

New Member


1 Message

10 m ago

We have enough people on here to start a (Edited per community guidelines) (Edited per community guidelines). I have had Unlimited Elite for the several months, and suddenly HBO Max stopped working. I don't even have HBO Max section on my AT&T section on my account page now. HBO Max customer support is telling me to go to AT&T and AT&T is telling to contact HBOMax. My HBOMax account section tells me that my subscription through AT&T has expired. My AT&T account doesn't even show HBOMax access. And I have AT&T Unlimited Elite! It has HBO Max! I was on hold with AT&T for over 2 hours the other day, nobody ever picked up. I tried to call them several times but never been able to reach them once. Short of suing them, I don't know what can help.


New Member


1 Message

9 m ago

Need Help!  I have Unlimited Elite, a qualifying plan, but my AT&T account page has no information on how to activate HBO Max, as your website says it should!

Please help!

New Member


1 Message

4 m ago

I am a new Internet 1000 and AT&T TV Entertainment customer. I have an HBO MAX tile on MyAtt but clicking it does not do anything, across multiple browsers and OS's. Signing in via hbomax.com gets me a "Can't verify your subscription" message and tells me to go to MyAtt.  How do I activate my HBO MAX???? I have called support multiple times with no resolution.

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