J

New Member

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7 Messages

Thursday, December 8th, 2022 3:56 PM

Why such ineptitude?

My phone got disconnected.  I don’t know how.  I was in the midst of moving and didn’t notice it until I was moved into the new apartment. I called AT&T on my cell.  A couple of days later a tech came in and installed a new Arris gateway.  It did not help. 

This began hours and days of calls to AT&T.  Over a period of about 10 days(including today) I talked to 14 different people,  including one day last week, being passed from department to department 5 times.

Finally last Friday Dec 2, I was told the phone would be up on Monday Dec 5.  It was not.  Another phone call and I was promised that it would be fixed on Wed Dec 7. It was not.  A phone call today generated a promise that the phone would be fixed today.  I am skeptical.

Expert

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19K Messages

1 year ago

You moved, did the phone ever work at the new location, in and out? Did you place an order to move the phone or just the Internet? Did you try a different phone, if the answer is yes to the first two questions?

New Member

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7 Messages

1 year ago

The phone has never worked at the new location. I advised AT&T of my move: keep land line and internet, cancel U-verse TV. I have no other phone to try.

Expert

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19K Messages

1 year ago

If everything is working except the phone sounds to me like you didn't place a move order for the phone. 

New Member

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7 Messages

1 year ago

It's working.  Tech came about noon.  Don't know what he did outside but he spent only 10 minutes in a junction box in here and all is well.

Expert

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19K Messages

1 year ago

Nice to hear it's working.

Community Support

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229.6K Messages

1 year ago

Hello @jglTX6185, thank you for confirming with us that your phone is back up and running again.

 

Another thank you for @spoom2 for the troubleshooting questions that were provided.

 

If you have any other questions for us, or need help in the future, please feel free to reach back out to us. We will be happy to help! Thank you for contacting the AT&T Community Forums team.

 

Lani, AT&T Community Specialist

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