Why such ineptitude?
My phone got disconnected. I don’t know how. I was in the midst of moving and didn’t notice it until I was moved into the new apartment. I called AT&T on my cell. A couple of days later a tech came in and installed a new Arris gateway. It did not help.
This began hours and days of calls to AT&T. Over a period of about 10 days(including today) I talked to 14 different people, including one day last week, being passed from department to department 5 times.
Finally last Friday Dec 2, I was told the phone would be up on Monday Dec 5. It was not. Another phone call and I was promised that it would be fixed on Wed Dec 7. It was not. A phone call today generated a promise that the phone would be fixed today. I am skeptical.