Unable to Set Up User ID for Landline

Well! Looks like I will be continuing to have att phone service instead xfinity voice. Because of my sisters stubborness an uncooperation in allowing me to have a different phone number. I won't be able to create a new user id, because of att's website is corrupt. I tried emailing one of leadership team and the email button didn't work.

@BryanH60 Try the form posted in the initial response to my query instead of contacting an individual person.

@J_S_1456 

Your talking about the customer care executive form. ATT removed the link, the page is no longer there. In order to communicate with the vp you need to call att customer service for them contact them. And I already have been down that route.

AT&T

Our headquarters mailing address is

208 S. Akard St.
Dallas, TX 75202

Our main telephone number is (210) 821-4105.

@J_S_1456 

" I was able to get the problem resolved. I had several people call me when I submitted the form initially. Then, last week, I had someone walk me through setting up the ID. What made the difference for me was that she had the confirmation code. (Previously, when ATT would call me with the code, the automated message wouldn't give it to me. It would say, "The confirmation code is. Please use within...") So with her verbally giving me the code, I set up my account. "

And yet others can not, cutomer service type my account number and zipcode on there computer only to get an error. So I don't understant how you were able do that, when others could not.

@BryanH60 I don't know, either. The link to the form is, as you say, no longer active. I guess I got lucky. 🤷‍♀️ I am sorry you're still having to deal with this. I agree that the customer service is abysmal when there is no option but to wait on hold for an hour.

Well, ATT fixed the create a new user id page. I was able get to verification code page. The bad news is that I have already successfully re-setup voice with xfinity with a new landline phone number.