Unable to Set Up User ID for Landline
I have had the same landline for 18 years. I never set up an ID for my account here online, but my last payment never made it in, and I want to set up my account to check my bill and so forth.
The system does not let me set up a User ID. It says that my account is "ineligible" for this service.
I have tried to call customer support. After a long wait, I spoke to someone and then was transferred to another division. I was on hold there for about 10 minutes when they hung up on me.
I understand that those of us w/old-fashioned landlines are probably not at the top of AT&T's priority list, but they're still getting money out of us every month, and I would hope that we would be treated better than this.
I just want a User ID so that I can view my bill/account online. That shouldn't be difficult in 2022.
Any help is appreciated. TIA.