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oakpatch's profile

New Member


1 Message

Sat, Aug 6, 2022 2:14 AM

Trying to get help on the phone

I have called AT&T customer service several times to try to get an answer to a question about my landline bill after I had looked it up online and saw something I didn't understand and was concerned about.  Three times I was told that the person didn't have access to their "tools" to look up my account but a supervisor would call me back that day (one person said the supervisor would call back in less than an hour, and he even gave me a ticket number.)  I don't understand why a "supervisor" had to be the person to call me back, but in any case, I never got the return call in any of those three instances.  A fourth person told me that what I saw online that I was asking about was incorrect, and oh, by the way, would I like to purchase their internet and TV services?   Why is it so difficult for AT&T to answer a simple question from their landline customers?


ACE - Master


16.1K Messages


Seems to be normal operation, see this complaint over and over. 

New Member


7 Messages


Yes, has happened to me 4 times in the last 2 days. The supervisors were either Kris, Ky, Doris, or Joseph. So sad that HOURS are wasted on my end for service that NEVER HAPPENS.

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