MY1CHOICE's profile

New Member

 • 

3 Messages

Wednesday, November 2nd, 2022 5:42 PM

Traditional Landline out of order

No service for several days, contacted different att support websites/technicians and each one says in order to help me they need another telephone number, well, I don't have one.  I only have the one Traditional landline telephone that is out of order. I was also told that if I didn't have another contact number they couldn't help me..... I have tried "Turn in repair ticket" and I get a message stating unable process request. I have Begged for them to please request an ATT service person to come to my home and check my service.  I am elderly and in ill health and unable to receive calls from my medical providers.  PLEASE HELP ME!!

spoom2

ACE - Master

 • 

17.5K Messages

3 months ago

POTS Repair Department - 866-410-7414

New Member

 • 

3 Messages

3 months ago

I can NOT make outgoing calls on my telephone....it is out of order.

ATTHelp

Community Support

 • 

207.4K Messages

3 months ago

Hi there, @MY1CHOICE! We understand the importance of getting your landline back up and running, and we'd like to help with that.

 

Due to the nature of your concern, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen (this will appear as a chat icon next to the bell icon). We'll be sending you a DM shortly and look forward to speaking with you!

 

Lacey, AT&T Community Specialist 

 

spoom2

ACE - Master

 • 

17.5K Messages

3 months ago

If the DM doesn't help, go to a friend or neighbors to make the call

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.