New Member
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6 Messages
TOTAL DUE $0.00
I linked my landline with my online account. I can see "Your bill issued on January 23 was" some amount, but the online bill says "TOTAL DUE $0.00" and I can't pay it. This started last summer. Some months, I see a total and can pay the bill. Other months, I see $0.00 and can't. I've had to send in a paper check. I've called AT&T multiple times, but have never gotten a meaningful answer. Has this happened to anyone else, or is my account borked?
Also, in December, they never managed to generate a bill for my U-Verse account. They actually posted "Your bill issued on December 31 was $0.00" and the PDF bill also has $0.00. What in the world is going on with AT&T that I can't pay them?
ATTHelp
Community Support
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211K Messages
2 months ago
Hi homephone1990, we'd be glad to address your concern about your account balance.
To determine what could be causing your Landline bill to show an incorrect balance, you'll need to contact the Landline team at 800-288-2020.
If your U-verse account also shows an incorrect balance, let us know, and we'll take a look.
Thank you for visiting the AT&T Community Forums.
Aminah, AT&T Community Specialist
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homephone1990
New Member
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6 Messages
2 months ago
Yes, I've called multiple times about the landline showing $0 and not being able to pay it. No one has been able to fix the issue yet. I've tried 4-5 times.
I called twice about U-Verse not billing me in December. The first time, the rep was unable to understand what I was saying and transferred me to a hangup. The second time, the person did understand, but was unable to do anything.
In both cases, I do not think the reps understood what was going on, or if they did, they weren't able to make any changes to fix it.
That's why I was wondering if this sort of issue was happening across the board, or if I have a borked account.
I wish AT&T had a way to write in a case. I could probably explain it better in writing.
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ATTHelp
Community Support
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211K Messages
2 months ago
We apologize that you are having to deal with this billing confusion, @homephone1990.
In order to proceed further and take a look at your account, we would like you to join us in a Direct Message. You can do this by checking in the DM inbox which is located next to the bell icon.
We are looking forward to working with you to get this resolved.
Latoya, AT&T Community Specialist
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homephone1990
New Member
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6 Messages
2 months ago
The DM led me to a chat, and the person there said they were unable to do anything, and I would have to call the number.
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homephone1990
New Member
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6 Messages
2 months ago
The chat person said: "I'm not sure what caused the problem. I've never had a concern like this."
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