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AT&T related help: Self-install Phone

EDCM14's profile

New Member


1 Message

Thursday, February 2nd, 2023 5:41 PM

Setup Fax

Having problems with fax machine answering regular phone calls instead of just faxes

Community Support


231.4K Messages

1 year ago

Hello @EDCM14, we will be happy to help with setting your fax machine up for calls.


Here are some steps on how to do so.


  1. Plug your fax machine into the wall phone outlet using a standard phone cable. Use the Incoming port on the fax, or the one with the fax symbol above it.
  2. Plug your phone into the Outgoing port on the fax, which often has a phone symbol above it.
  3. Plug in your fax machine and turn it on. Scroll through the menu to locate the Modes option and choose "Fax/Tel" mode. This tells the fax machine to answer the phone and determine whether the call is a fax or voice call. If it's a voice call, the fax machine should notify you with a special ring.

Please let us know if this helps.


Lani, AT&T Community Specialist 


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