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maasb's profile

1 Message

Sunday, February 4th, 2024 6:31 AM

Reporting a dead landline phone

My landline phone is dead. I have no dial tone. How do I report this to AT&T? 
The website keeps sending me to this URL: https://repair.att.com/repair/landing.do
However, that URL shows me this error message: 
The requested URL was rejected. Please consult with your administrator.
Your support ID is: 1057638784921282065
[Go Back]
When I try to create an online account, the website says that it sent a security code to the dead phone number. How can I retrieve a security code from a dead phone line! This system is impossible to use.

Expert

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19.3K Messages

3 months ago

Can't report a traditional landline anymore, you have to call. Say landline at the prompt 

Community Support

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231.4K Messages

3 months ago

Hi maasb,

Thank you for reaching out to us! 

We understand your concern with regard to landline. Let's get the help you need!

We would recommend you to follow the article Report a problem AT&T Home Phone, to raise a repair ticket.

We hope the above information helps. Feel free to contact us for further queries!

Thank you,

Sarah, AT&T Community Specialist

Expert

 • 

19.3K Messages

3 months ago

@ATTHelp   Same link the OP and others say doesn't work.

Contributor

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29 Messages

2 months ago

My landline is dead also. I had to call (wait time 35 minutes) for help. They tell me a technician can be out here in 6 days. 6 days???!!! Are you kidding me? We been having constant rain for the last 3 days and I'm thinking that has something to do with it. I'm in the Los Angeles area. Trying to report it via the att.com/repair just gives me an endless loop. I am so disappointed with AT&T.

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