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helidoc's profile

1 Message

Wednesday, March 6th, 2024 11:04 PM

Removal of old phone line

We'd like to have our old phone line removed.  I don't think it is in use.  Are you able to help with this?

Community Support

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232.1K Messages

2 months ago

Hey @helidoc, we understand that you would like to remove old phone line, let's walk you through the right path.

We recommend you to check on how to cancel phone line.

To cancel a phone line or wireless service, you can choose to chat when available or call at 800 288 2020.

Please note, if you cancel in the middle of a bill period, you're responsible for the entire period.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs.   This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.

Thank you for reaching out to AT&T Community Forums. 
Bruce, AT&T Community Specialist 

Expert

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19.5K Messages

2 months ago

@ATTHelp The OP is not trying to cancel service. They want old phone lines removed from their premise. To @helidoc use the search bar on top for the removal of old lines/wires. Find the most current with a how to link and follow that. 

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