QWEETS's profile

New Member

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8 Messages

Monday, July 3rd, 2023 11:12 PM

Removal of old AT&T lines that are shared with PG&E.

How do I apply to AT&T for an overhead line removal to be done after PG&E removes their lines? My Rep from PG&E said I need to fill out an application to do this. He also said that they have to remove their lines first, and then AT&T will remove their line, as it is a shared pole. I know longer have an account with AT&T.

Thank You

Vicki

Former Employee

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32.9K Messages

8 months ago

Power will contact AT&T there’s nothing you need to do 

New Member

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8 Messages

8 months ago

My  PG&E representative said I have to start an application for removal. They do not do it.

Community Support

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229.9K Messages

8 months ago

We can point you in the right direction to get assistance with your line removal request, QWEETS.

 

Just give us a call at 800-288-2020 and provide the location details, so we can schedule an appointment.

 

Thank you for visiting the AT&T Community Forums.

 

If you need help again in the future, we'll be here.

 

Aminah, AT&T Community Specialist

Former Employee

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32.9K Messages

8 months ago

Amina’s you apparently don’t know how joint pole operations work. You can’t just set an appointment I was a joint pole engineer and the pge spoc we need to receive an intent and it goes to planning then to an engineer to write the job. It’s not something anyone can set an appointment for. 

New Member

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8 Messages

8 months ago

Thanks Constructive,

How do I go about setting up this appointment?

Former Employee

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22.1K Messages

8 months ago

An appointment to remove drop wire from pole to house as stated call 800-288-2020. 

If wanting ATT wiring moved from old pole to new pole that has been placed, the power company has to create the request.

Depending on why a new pole was replaced, ATT and local cable company may just leave their lines on the old pole, in this case the top of the pole is cutoff while pole remains in place. There are several in our Milwaukee market where this has occurred. New pole has pole, old pole has communication lines.

New Member

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8 Messages

8 months ago

There is no new pole, there will not be a new pole. This is an old land line that has not been in use for over 7 years, The lines go from one pole to another, then to no where.

PG&E has removed their lines already. They do not contact AT&T for you. Also, the 800 288-2020, is a useless number without an account, as is repair service. 

Community Support

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229.9K Messages

8 months ago

@QWEETS, you can schedule a technician regarding removing lines in this article.  From there, select the chat icon.  From there, type "exposed cable", you'll be asked if you want to connect to an agent, type "yes.  Just provide the details and you will be set.  Don't forget to save the ticket number for your records.

 

If you are not an AT&T customer, you can call 800 288 2020 to address this.

 

When prompted for an account, say "no".

When prompted if you want new service, say "no".

When prompted for the reason of the call say "Line is down".

This should lead you to creating a technician appointment to share details and receive a ticket number.

 

Please try the above and let us know how that works for you.

 

Daniel, AT&T Community Specialist

New Member

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8 Messages

8 months ago

SO, I have called as you say. I am on hold for the 10th time, over the past week. 

I said no account. It tried troubleshooting my line. Which of course I don't have. I was on hold this morning for 25 minutes. 

A  little story for you Daniel. We had AT&T for 45 years at a different location.  Last year in November I finally gave up. In 2 months time, we had service for a total of 2 weeks. I do understand that we had bad storms, but aside from that. We couldn't use our phone and when we called for service, they never came.  Something has happened with AT&T. The lip service is good, and I have been transferred by some really nice people. However, it always ends up the same. Like right now... I will hold on for 30 minutes. Maybe that's the key.

I will tell you, this is why we had to cancel our landline after all that time. It was just too hard, and too much money for no service.

I do appreciate your responding to my question. If something miraculous were to happen, and I get through to repair.  It's been 15 minutes now. I will let you know. Thank You, Vicki

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