New Member
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2 Messages
Ordered a landline for my elderly mother but can't get AT&T to finish setting it up
Good lord, I've been calling for days. My elderly mother called to set up a landline number but was told she had to get internet and phone instead. They sold her U-verse and shipped out a modem and some other equipment. She does not need internet and can't set any of this up alone. I called and cancelled that service and ordered a landline in her name. I was told it would start working on Monday by midnight. It is not working and I can't reach a human who will place a repair order.
Anybody know what to do next? I gave up last night after 2 hours of being transferred to different departments. I'm on hold now.
spoom2
Expert
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17.6K Messages
4 months ago
Traditional landlines are being phased out, which is why they probably told her she needed digital service which includes Internet. If you have the work order number than call and ask for the status.
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Virginiamaxine
New Member
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2 Messages
4 months ago
Yeah but her very old condo building has regular landline jacks and wires. She sure couldn’t hook up all the Uverse stuff they mailed her.
I’m frustrated that I was told it would work on Monday but it still isn’t working. She needs to be able to call 911 in an emergency.
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spoom2
Expert
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17.6K Messages
4 months ago
Digital service will work on a regular old jack and if they sent a "kit" that would indicate that condo had digital service before.
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ATTHelp
Community Support
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210.3K Messages
4 months ago
Hey @Virginiamaxine. That's not the experience we want you to have, and we'd be happy to help with the status of your mother's landline service.
We appreciate @spoom2 for providing that help information.
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