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kdurrance's profile

1 Message

Wednesday, January 24th, 2024 5:45 PM

Old land line wire removal

Update:  After being on hold for 40 minutes, I have an appt for next week to have the old phone lines removed. Here is the best number to call.         1 877 737 2478 to line removal if you do not have a current land line account with ATT.

I need to have the old ATT land line wires running from the utility pole to my house removed. I tried calling 1 800 288 2020 option 1. Since I'm calling from my ATT wireless number, I always end up connected to the wireless dept. 3 times they have given me different numbers to call or transferred me, but either the number is disconnected or I end up back with the wireless group. 

Expert

 • 

19.5K Messages

4 months ago

At the voice prompt say not a customer, if you don't have landline service. When it asks if you want to apply for service say no. I will than ask why your calling say line down. All that should get you to the correct group. 

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