Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
IllinoisPerson's profile

2 Messages

Thursday, January 25th, 2024 1:50 AM

Nursing Home Room Change Takes 2 Weeks???

My elderly mother has changed rooms (literally 20 feet down the hall) and ATT says they cannot "send a signal" to the new room for two weeks. They refused to send a technician until they "send the signal and it doesn't work". My nearly deaf and blind mother is now without a way to communicate with her family, not to mention that having TV is very soothing for her, and now she is without. The ATT customer service rep was respectful but cold. Also, they suggested she should use a tablet in the meantime (with no Internet service and she's blind!?), they also suggested we should just "run a cable to the old room since it's so close". In a NURSING HOME. I'm beyond frustrated and cannot understand why the cost is so high with ATT both financially and emotionally.

Community Support

 • 

232.2K Messages

4 months ago

Hey @IllinoisPerson, we understand that you have concerns with weak signals. We'd love to help look into your internet signal.

 

To get started, please view this article to get tips on how to improve your WiFi and Internet speed.

Did you try rebooting your Router? Rebooting your router can help fix most internet concern.


What internet plan do you have and how many device(s) do you have connected?

 

You’re going to most likely have to invest in a Wi-Fi extender to extend the coverage in your house. You can purchase Airties, which are a Smart Wi-Fi Extender in order to do this if you don’t want your house to have cables everywhere.

 

Let us know if this helps!

Bruce, AT&T Community Specialist

2 Messages

4 months ago

Hello AI reply! A weak signal is not the issue at all. If a real person reads this, reach out.

Community Support

 • 

232.2K Messages

4 months ago

Hi @IllinoisPerson, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you.

NateD,

AT&T Community Forum Specialist.

Former Employee

 • 

22.4K Messages

4 months ago

Was someone else in the room previously, meaning recent?

If yes, that existing account needs to be moved or closed before another account can be provided.

Only one account per address is likely issue.

If the account is closed within a billing period, the service stays assigned to the end of period as ATT does not pro rated monthly billing.

This also means the room your mother was in is tied to her account and no one would be able to activate service until her account has been moved to the new room or the account has been canceled.

Rooms would be prewired within the building, but a tech might have to be dispatched to make a change outside the building at the VRAD if the tv service is Uverse IPTV. 

This is in essence moving from one apartment to another, in same building or complex does not matter, it is a move order request that requires no working service from previous tenant. 

Upon termination, subject to applicable law, your effective date of cancellation will be the last day of your current billing cycle and you will receive Service until the end of your billing cycle (exceptions may apply to certain promotional periods and must be in writing). You will not receive a prorated credit or refund for any remaining days of Service in your billing cycle after termination. Your Service will continue until the end of the bill cycle.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.