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SRC's profile

New Member

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2 Messages

Saturday, January 28th, 2023 1:51 PM

No service for WEEKS

Am I wasting my time, yours. ??  So very sorry. My landline of OVER 45 years ha not been working for weeks.PLEASE don’t ask me to check my interface: that’s the very first thing I do when I have no service. I am now in emergency status, missing medical appointments and no communication being left on my answer macine (works well, checked). I am missing personal oprtunities to provide income for my family. I have been financially and emotionally compromised.
    The status report CANNOT be updated because ATT has an issue with diagnostics. This online system is at the least fraudulent. I have followed data input sequence and protocol. I cannot get a status report, and being patient on a projected repair date, is not reliable.

     Simple questions I have an email, why cannot I be put in contact with a service technician, splicing technician, or district manager. I do not mean using your unhelpful troubleshooting system, that ends in frustration because ATT system is malfunctioning. 
    Am I wasting my time, yours. ??  So very sorry. My landline of OVER 45 years ha not been working for weeks.PLEASE don’t ask me to check my interface: that’s the very first thing I do when I have no service. I am now in emergency status, missing medical appointments and no communication being left on my answer macine (works well, checked). I am missing personal oprtunities to provide income for my family. I have been financially and emotionally compromised.
    The status report CANNOT be updated because ATT has an issue with diagnostics. This online system is at the least fraudulent. I have followed data input sequence and protocol. I cannot get a status report, and being patient on a projected repair date, is not reliable.Am I wasting my time, yours. ??  So very sorry. My landline of OVER 45 years ha not been working for weeks.PLEASE don’t ask me to check my interface: that’s the very first thing I do when I have no service. I am now in emergency status, missing medical appointments and no communication being left on my answer macine (works well, checked). I am missing personal oprtunities to provide income for my family. I have been financially and emotionally compromised.
    The status report CANNOT be updated because ATT has an issue with diagnostics. This online system is at the least fraudulent. I have followed data input sequence and protocol. I cannot get a status report, and being patient on a projected repair date, is not reliable. Finally, I do not want an apology, I want communication that’s direct, efficient and reliable

Community Support

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231.4K Messages

1 year ago

We apologize for the inconvenience and would be happy to help you regain access to your Landline phone connection, SRC.

 

To assist you further we recommend that you reach out to the Landline department for support at 800-288-2020 Monday through Saturday between the hours of 7AM and 9PM.

 

Please reach back out if you need any additional assistance.

 

Thank you for choosing AT&T Community Forums.

 

Latoya, AT&T Community Specialist 

 

 

New Member

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2 Messages

1 year ago

My call to the given service phone number resulted in a positive outcome. Although skeptical regarding the ATT representative’s indication that a solution to the inoperative landline would be likely to be remedied in a 24 to 48 hour time frame, it did indeed happen. My perception is that the original recommended procedure of posting a repair order online, without a person to person Q and A, results in frustration because the timeline subsequent to that request, was days not hours, AND the automated system ends with, the “sorry” notice, acknowledging an ATT  diagnostic has failed.

    Perhaps, when discussion with the agent/representative revealed the serious nature of the much needed landline, I was given a priority status? There is no getting around the idea that the internet protocol and procedure for repair request is in any way more advantageous or reliable than that of a person to person review and request. I DID make a request for my situation to reviewed by the representative’s manager, his or her name, as well as a service technician, splicing technician or other “boots on the ground”.  Although this request was, well, denied, it may have well indicated I was dead serious about my perception of a compromised repairs procedure.

     To my surprise, a voicemail was left on the formerly inoperative line, by a service technician, stating that service has been restored. Now, that’s customer service.

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