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doedoe0408's profile

New Member

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1 Message

Tuesday, March 28th, 2023 10:18 PM

no land line phone service for the past 2 days

I am sending this message for me blind 92 year old mother. We are trying to find out if her land line problem is wide spread or just to her neighborhood zip code 94110. I do not live with her and we need to have this issue resolved asap due to her health issues, 

Community Support

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232.7K Messages

1 year ago

Let's get your mother's landline back up and running, @doedoe0408!

 

Due to the nature of your concern, we will need to move this conversation into a direct message. This way we can email our landline team with your request to get this resolved. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.

 

In the meantime gather the following information as it will be needed:

  • Full name
  • Service Address
  • Landline number

We look forward to speaking with you!

CalebP, AT&T Community Specialist 

New Member

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5 Messages

1 year ago

Hello, I have the same issue.  My mother’s landline is down.  The earliest you can get somebody there is in 3 days.  How can I get this fixed quicker?  

New Member

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5 Messages

1 year ago

I was on hold for over one hour and then you hung up. 

Community Support

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232.7K Messages

1 year ago

We understand how important it is to have a working landline service, and we'd be happy to help you @Sloan

 

In order to further help with the service interruption your mom is experiencing with her landline service, we'll need to meet in a DM. We'll need to gather some information to escalate to our landline team. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to hearing from you. 

 

Robert, AT&T Community Specialist

New Member

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5 Messages

1 year ago

I just DMd you.  Waiting to hear back.

New Member

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5 Messages

1 year ago

Still nothing.  This is almost as bad as the hour I was on hold only to be disconnected. 

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