AT&T related help: Landline home phone support



Helen rice 's profile

New Member

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1 Message

Sunday, May 14th, 2023 5:42 PM

No dial tone

No dial tone

Accepted Solution

Official Solution

ACE - Expert

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34.7K Messages

11 months ago

If a cordless phone, confirm that it has power.  Push the green button if needed.

Check that the phone is plugged in to the jack.

Check another phone.

If POTS, plug a phone into the NID test jack.

If VOIP, check the VOIP terminal

New Member

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1 Message

10 months ago

No Dial tone bought new phone new cord AND STILL nothing this ismy grandmothers home phoneand she needs this fixed

ACE - Expert

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34.7K Messages

10 months ago

@Shonn1968 , please see list above your comment.

Community Support

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230.7K Messages

10 months ago

Hello Shonn1968, we understand how important it is for your grandmother to have her phone services working.

 

Please send us a DM, so we can better assist you with this concern you have. Check your Direct Message inbox (it's the chat icon located next to the bell icon in the upper right corner of the forums).

 

We look for forward to speaking with you!

 

Jashari, AT&T Community Specialist 

Expert

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19.2K Messages

10 months ago

POTS troubleshooting check list. and online trouble reporting. 

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