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gilmcfarlane's profile

3 Messages

Friday, February 2nd, 2024 4:23 PM

Need to remove old landlines to safely remove palm tree before fire season

I need two old landlines removed before I remove a palm tree as recommended by the city.   I am no longer an AT&T customer, but managed to get a live person two days ago (at 800 288-2020), who said they would check with risk management (or some other similar entity), and would call back.   They never did.

Today I gave up that they would call back, so tried the same number again:   800 288-2020, and I could not get a live person - the computer hung up on me saying my "wireless number is with an associated company - call them."

I also tried 877-737-2478.   Same thing happened.   Could not get through.   I tried saying "not a customer",  and "line down" as suggested on another thread - the computer would not be fooled - it still hung up on me.    I'm starting to feel that they don't want to hear from me, and I'm not so bad, they might enjoy a conversation!

I guess I might try the Ventura City street department.   Perhaps they have a more direct way to contact ATT&T.

Any suggestions?

Gil

 

Community Support

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231.4K Messages

3 months ago

Hi@gilmcfarlane,

 

Thank you for reaching out to us, we understand the importance of the safety concerns, and we're here to guide you.
 

We understand the urgency of this issue. However, we have dedicated team for this, please call them and, they will be happy to assist you.
 

Please visit our website about unburied cables, exposed wires, or downed lines. You will find phone number where you can call them and they will raise a ticket, along with the ticket number, please contact our Buried Wire Center.
 

If this issue is already reported please call our Buried Wire Center at 800.924.9420, they are available from Monday through Friday between 8:00 a.m. and 6 p.m. ET.


We hope this information is helpful and thanks for reaching out to AT&T Community Forums!

 

Thank you,

Bill, AT&T Community Forums Specialist

3 Messages

3 months ago

Sounds good!  I'll give it a try on Monday. 

Thanks,

Gil

Community Support

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231.4K Messages

3 months ago

Hi@gilmcfarlane,

 

Sure, let us know how it goes. For further assistance, we are always here to help!

 

Thank you,

David, AT&T Community Forum Specialist.

 

Expert

 • 

19.3K Messages

3 months ago

The link provided by @ATTHelp  is broken. This is what I found

3 Messages

3 months ago

Well that's too bad.   I hope i don't have that impolite computer algorithm hang up on me again.   I know it is just a computer but it still stings!

Gil

Community Support

 • 

231.4K Messages

3 months ago

Hi @gilmcfarlane,

We got you! We would recommend you to try reaching them one more time, if you are still not able to reach them please try contacting our team on Monday. They are available from Monday to Friday (10:00AM-6:00PM).

Please be informed they are closed on Sundays.

We hope this information is helpful. Feel free to contact us for further assistance!

Thank you,

Sarah, AT&T Community Forums Specialist

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