Long Term Landline Outages and Credit for such deleted for service not yet restored...
I have only had phone service for two weeks in three (3) whole months and am still being charged for service I don't currently have. An amount was automatically deleted from my credit balance for this month's bill, but it shouldn't have been because I still don't have any phone service. The outages, due to rain storms in L.A., began on Nov. 8. & my service was finally restored after seven (7) entire Weeks of being down, on Dec. 29, only to go out again on Jan. 12 & has been dead ever since. This type of undependable, unreliable -- lack of service -- is causing stressful inconvenience and disruption to my life & many others. It's totally unacceptable to leave your customers having to deal with not being able to contact medical care providers or even call 911, in case of emergency. Will a competent AT&T representative please contact me so we can DM in effort to at least restore the credit amount that was erroneously taken out for this month's bill, when service is still Not up and running? Also, an extra $25.15 credit should have been added, which Jay, in billing, who said his ID # is: JP514E, supposedly had authorized on Jan. 25, but it didn't show up, in my account balance, as promised. Thanks...!