Landlines install for senior assisted living location problems

If you're certain other residence have traditional landline service than all you can do is call customer service to place an order, which I'm sure you've done. Are there any phone jacks in the room? Can the administrator verify one way or the other if any resident has had phone service in that room. I'm sure you're aware AT&T and other phone companies are phasing out traditional landline service, so it could well be it's no longer available. If all else fails file an FCC complaint. 

Maybe things have changed but when we moved my sister into a facility, we had to work with the administrator at that facility. 

Have you talked with the administrator of the facility to see what the protocol is?

Administrator says only that ATT is their service provider.  Probably means internet service.  Administrator did not offer to intercede on our behalf.  Need to see if after we tell them the issues if they have an ATT contact person they deal with.  Bottom line, yes, we sort of asked, no not down to the nitty gritty specifics.  

Yes there is phone and internet jacks in the rooms

No, there has never apparently been any activated jacks in the room (it is a senior living area, so that is not a surprise really).  I've noticed many seniors are using cells, that's good but not an option in our case

I would say that you first line of attack is to work closely with the administrator of the facility.

I refuse to believe that you are the FIRST family member with the same agenda, namely installing a landline for their loved one at that facility.

Hi @tedmn. We can point you in the right direction to get traditional landline service in the residence of the senior living facility. 

The easiest way to do that is, by dialing 1-800-288-2020 option #1. That will direct you to our DSL/Landline customer service department, and they can help you there. 

If you have any other questions feel free to reach out to us again. 

Thank you for being an AT&T customer and for posting on the AT&T Community Forums. 

Matthew, AT&T Community Specialist

The easiest way to do that is, by dialing1-800-288-2020 option #1.That will direct you to our DSL/Landline customer service department, and they can help you there. 

That's the first I've seen that information. I hope it works better than saying landline at the voice prompt. 

nope...it is a voice prompt.  Back to square one, worse yet, it thinks I want to deal with an account from the phone I'm calling from.  So aggravating.  I guess I just keep saying "representative" until it gives up a live person or hangs up on me.

@tedmn Thanks for confirming that. As stated, a traditional landline may not be available, but they should be able to tell you that up front. Does your mom have cable service? If she does you may want to see if they'll provide phone service, it will be digital, but she won't be able to tell it from a traditional landline.