Landlines install for senior assisted living location problems
Moved mom to senior assisted living. Now attempting to get a landline phone installed to her room. Do not want internet or any other package deal only landline phone for incoming and outgoing calls. Have spent literally WEEKS and HOURS on the phone being ported from one ATT rep to another with no resolution. Care facility has ATT connections and other residents have the service running.
ATT says that the room never had a land-line connection. ..they appear to say they can't do it or one rep will say they will look into it..never to be heard from again. Confusing there is no one to talk to to get this done. Maybe part of issue is that we are trying to port her old number from her house? Or is it because there are no more "traditional " land line hard wire phones and everything is VOIP now so they are saying we need internet service first? Is there anyone at ATT that cares about their curent customers instead of just trying to get new customers and upgrading existing customers?