Landline support ending

@Lakeview4538 See this topic and read the link. Is this what you're talking about?

Talk to the facility they are in.  If AT&T is ending POTS for your parents, they are ending POTS for everyone.

Apparently the facility is switching over to DIGITAL phone service (VOIP) which requires a modem.  But again, check with facility to see what your options are.  Of course cell service would always be available.

Could be a scam to get them to switch service. Call support and see.

Could be a scam to get them to switch service. Call support and see.

True but again living in an assisted living facility, residents are bound to the rules, services and policies of the facility.

My bet is it was a scam call. ATT doesn’t call you, if they were really ending service something like that would be on the bill or they would send a letter or both. Landline service is heavily regulated, I’m not even sure they can just end service. 

I did a search and apparently it’s not a scam. I read that the FCC took away the requirements for copper-wired infrastructure systems as of last August. Therefore, the big providers CAN cease their services. I can’t find anything on timing and the call my dad received sounds like it was someone trying to sell him an optional service. I guess I need to call AT&T. I’ve also contacted the facility manager to see if they have any information. I will post whatever I find out.

@spoom2 yes, this is exactly what I was referring to. It sounds like there’s nothing to be super worried about right now. Thank you for the information!

You're welcome. Scammers are using that to get people to switch to their service. Pretty low. 

I have been calling to have my Landline disconnected since October 21st.  I have two disconnect orders.  I still have dial tone.  I have called 4 times & chat twice. Been Told to unplug telephone. Stupid.  New Bill came service still on.

That is not what this topic is about. When you call in say cancel service at the voice prompt to get to the right group. If you need further suggestions please start your own topic.