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Suddenly, my normal landline phone isn't working and i get no dial tone, and my telephone screen on a portable phone says "no line" (305-858-5640) Yesterday a lady at AT&T said that she would upgrade my internet speed from 24 MPS to 50 MPS and that a tech would have to make an outside adjustment to my phone lines--I'm wondering if that is the problem--or if he is working on my line right now and has to temporarily disconnect my phone line while he's working. I have AT&T Uverse service on my TV and Internet and a landline phone that I rely on heavily and since the upgrade involves my telephone lines I'm thinking that might be the problem. PLEASE correct this ASAP--I don't need the faster 50 MBPS speed on my internet. I have a pretty old modem and maybe it can't accept a faster internet speed--is that the problem? My internet and TV are still working fine--it's my landline phone that doesn't work. As I said, I don't need the faster Internet speed--the 24 MBPS is fine and I wouldn't want to have to change my modem (if that might be necessary to have 50MBPS). I just want my landline to be working again ASAP! I rely heavily on my landline--as much as on my iPhone. I've had this landline for over 50 years--and with the same phone number!
3 months ago
You aren't talking to AT&T and you can't report an issue through this forum. If internet and TV are working and you only have a phone issue than try resetting the modem. If that doesn't work call and report it. Or use the link for troubleshoot and resolve
3 months ago
Let's help get your Landline service back up and running, @imagecapturer!
So that we can reach out to our Landline Support Team on your behalf, we'll need to speak privately. Check the Direct Message inbox in the top right corner of your screen. We'll be sending you a DM shortly and look forward to speaking with you!
Lacey, AT&T Community Specialist