Landline ported WITHOUT my permission!
I learned on last night that my elderly mother's landline wasn't working. Account says service cancelled. When the number is called it says it's a Verizon Wireless number and it is not connected. No one ever authorized this change; this is a simple case of SLAMMING! Based upon an internet search, this seems to be rather common with ATT. ATT insist that someone authorized the switch but later acknowledged that they do not have a request nor an order to do so. I need my mother's service restored IMMEDIATELY! She is elderly, has health and security issues........she needs her phone! Getting the run around from ATT.
Was told that a supervisor (Cathy) would call me back and that I was #6 in the que - should be within 30 mins........that was over an hour ago!
Who do I complain to to get immediate results?