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Dee311's profile

New Member

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2 Messages

Thursday, January 5th, 2023 3:06 PM

Landline ported WITHOUT my permission!

I learned on last night that my elderly mother's landline wasn't working. Account says service cancelled.  When the number is called it says it's a Verizon Wireless number and it is not connected.  No one ever authorized this change; this is a simple case of SLAMMING!  Based upon an internet search, this seems to be rather common with ATT.  ATT insist that someone authorized the switch but later acknowledged that they do not have a request nor an order to do so.  I need my mother's service restored IMMEDIATELY!  She is elderly, has health and security issues........she needs her phone!  Getting the run around from ATT.  

Was told that a supervisor (Cathy) would call me back and that I was #6 in the que - should be within 30 mins........that was over an hour ago!  

Who do I complain to to get immediate results?  

Expert

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19.6K Messages

1 year ago

Immediate? Probably no one at least that the board members would know of. Your best way to get attention is to file an FCC complaint. Those go to the office of the president. Understand the elderly will often say yes to these scam calls and that's all it takes.

(edited)

New Member

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2 Messages

1 year ago

Thank you for your response but my mother could not have authorized this since it is NOT her account! And, ATT already acknowledged that they have no record of any such order/request.  I have already filed a complaint with the FCC, I've gotten results in the pass using this method.  Just thought I'd give the forum a try for good measure. 

Expert

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19.6K Messages

1 year ago

The forum is customer based so there's little we can do other than give advice based on experience and what's helped others in cases like this. Good luck.

(edited)

1 Message

10 months ago

AT&T has done the same thing to 2 elderly couples I know.  I'm sure there are many that I'm unaware of.  The first couple woke up to no phone service, tried calling AT&T to let them know the service was out and they were told they no longer had it, it had been ported to Verizon.  They kept trying to get to the bottom of the issue, to no avail.  They called me because I work for attorneys thinking I might be able to help.  After spending several days going back and forth with AT&T personnel, then Verizon personnel, I finally got them on a 3-way and asked how that could happen without the couple being notified.  They couldn't explain it, simply stating that a request had come to transfer the number to Verizon.  Luckily, the number was still available and after letting them know it was fraudulently ported (among other things) they agreed it should be reinstated to the couple and by Monday afternoon it was done.  That was about a year ago.  I recently, within the last couple of months, received a call from them because one of their friends, also elderly who had had the AT&T number for decades, woke up to the same issue.  Unfortunately, I did not keep my contact notes from the first incident (who thought it was a trend by AT&T?) so I had to start all over.  In this case, the number as ported from AT&T to Verizon and then the number was ported to an independent phone company (one of those from which you purchase minutes), within a matter of days.  I went through a lot of people, again, over several days.  Finally, I spoke to a woman who, after me again telling them it was fraudulently ported out, said the couple would need to prove they were the original owners of the phone number (?) and write a letter explaining everything that had occurred and they'd reconsider porting the number back to AT&T.  I drafted the letter for the elder, sent it to him and he was to proceed from there.  His wife was apparently very ill, I have not asked for the final outcome.  Then, low and behold, almost a year later, I get a call from the daughter of the first couple who indicated it has happened again - woke up, no phone. No one from AT&T would clarify why the number was, once again, taken without notification.  Additionally, it was found by the couple that someone else has been paying the bill for the last year - they always had auto deduction from their account so they never thought twice about the payment as they thought it was coming out of their account automatically.  No one at AT&T will let them know who was paying the bill.  In fact, they are refusing to deal with the couple at all.  Might I add the couple is in their late 80's, early 90's.  AT&T - are you deciding on your own to discontinue landlines of the elderly without notifying them?  I understand you want to get rid of landlines, but is this tactic really necessary?  The daughter has now gone to the FCC and they are investigating.  Moral of the story - if you're an AT&T customer, have had your landline for decades, and are elderly, be prepared to wake up one morning without service and that company you've worked so well with over the last 20-30 years - don't expect that relationship to still be in tact.

ACE - Expert

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27.9K Messages

10 months ago

Fraudsters can steal your phone number through porting

Unfortunately, they target seniors.

ACE - Expert

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27.9K Messages

10 months ago

@ibelievenyou    I remembered someone posting an almost identical situation awhile back

https://forums.att.com/conversations/att-phone-account/landline-fraud/64aee9dc42417c2dcb61cf2e

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