11 Messages
Landline continually disconnects since upgrade to AT&T fiber optic internet
Hi -
Ever since I upgraded to AT&T fiber internet (2 weeks ago), I have had repeated problems with my landline ( which I always use) disconnecting. When looking at the gateway setting, it first said the phone line was “Registered.” A moment later, it was “Down.” Then a message appeared saying, “Voice Line 1 has been successfully restarted.” This has been extremely frustrating and irritating! So it appears the phone repeated loses the signal. Thanks for any suggestions.
spoom2
Expert
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18.6K Messages
4 months ago
Just to get the terminology right you have AT&T digital phone, not a landline. Have you reset the modem? If not try that and if that doesn't work you'll need to report it.
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p_prentis
11 Messages
4 months ago
Thanks for the terminology tip (though I really wish I did have a good old-fashioned landline). What is the best way to reset the gateway - through the SmartHome app? by pressing the red "reset" button on the back of the gateway? by just unplugging the gateway?
Thanks for your help and any suggestions.
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spoom2
Expert
•
18.6K Messages
4 months ago
I'd use the reset and if that doesn't work unplug it for 30 seconds or so. If neither fix it you're back to having to report it.
(edited)
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p_prentis
11 Messages
4 months ago
So far, so good. I was having printer problems since the switch to fiber optic, as well. When a friend came to fix that for me, one of the things he did was reset the router. Hopefully, everything continues to work OK.
Thanks for your help.
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