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Foxybird25's profile

New Member

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2 Messages

Wed, Sep 21, 2022 8:35 PM

Is ring planet part of ATT

My mother was told that ATT was upgrading and she could no longer use her home phone and was told by ring planet that she must switch to their service in order to keep her home phone service.  Is ring planet part of att and if not, how do we cancel it and get her home number back.  She is 75 years old and not able to or wanting to have voicemail over her answering machine.  Please help.

New Member

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2 Messages

2 months ago

If anyone knows how to cancel ring planet service, please help!!

spoom2

ACE - Master

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16.9K Messages

2 months ago

She's been scammed. Report it to the FCC. 

Constructive

Employee

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29.9K Messages

2 months ago

@spoom2 sounds like slamming to me, when i was installing uverse once someone claiming to be representing comcast rang the bell and told the homeowners that at&t would no longer be available by end of month and if they didnt sign up today for internet and phone they would lose their internet access and phone number, you should have seen his face when i walked around the corner in full at&t branded apparel 

ATTHelp

Community Support

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203.5K Messages

2 months ago

Let's help get you pointed in the right direction, @Foxybird25!

 

To answer your question, RingPlanet is not part of AT&T. You can call their support team at 888-753-1753 for help with your Mother's phone service.

 

Please feel free to reach back out if you need help in the future. Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

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