AT&T related help: Landline home phone support



Babsy's profile

New Member

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8 Messages

Wednesday, November 9th, 2022 11:53 PM

I'm helpless, since I don't seem to have any options.

My Landline phone service has been down since a rain storm yesterday, and I can't call out or receive incoming calls. I tried and was unable to set up a service call online. I'm continually given a toll free # to call for help, but I obviously can't call it, because my phone doesn't work. What can I do to get my phone service restored?
spoom2

ACE - Master

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17.5K Messages

3 months ago

You can't go to a friend's or neighbors to call?

New Member

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8 Messages

3 months ago

If I could don't you think I'd have thought of that?  Ugh......

ATTHelp

Community Support

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207.7K Messages

3 months ago

We're here to assist with your landline service, @Babsy!

 

For the best assistance possible, let's move this conversation into a direct message. This way we can email our landline team for the next step in resolving this for you. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon.

 

In the meantime, gather the following as i will be needed:

  • Your full name
  • Best contact number
  • Address

We look forward to speaking with you!

 

CalebP, AT&T Community Specialist 

my thoughts

Employee

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20K Messages

3 months ago

No cell phone?

New Member

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8 Messages

3 months ago

No, if I had one don’t you think I’d have used it, Captain Obvious?

New Member

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8 Messages

3 months ago

Regrettably, no one here provided any viable solution to the extremely frustrating and stressful episode I endured without phone service for over four days.  During the whole time, while dealing with mobility issues, I was greatly inconvenienced my life disrupted and I felt utterly helpless.

Out of three responses, to my original post, two members of these community boards more than inferred that I am a mental defective by asking absurdly unnecessary questions.  I shouldn’t have had to explain that I’m a retired senior with no living friends, relatives, spouse or accommodating type neighbors - at this time in my life - to prevail upon for help, nor can I afford - on my fixed budget - the cost of an expensive smartphone and equally pricey monthly service fees that I have very little use for.  What I do need is a reliable landline.  


One of the responders, who offered assistance via DM, was courteous but ultimately failed to follow through with a resolution to my problem. Purely by chance I was presented with an opportunity to finally call AT&T when my apartment complex handyman happened to be in the garage area for a repair he was performing there.  I called AT&T on his cell phone.  Otherwise, I’d have had to visit one of your physical locations, since there is no operable way to report a telephone outage, here, online.  

Please start sending technical support workers, who service the neighborhood phone boxes, on regular preventative maintenance calls to stop these recurring rain storm generated outages from continuing to happen.  Thank you.

spoom2

ACE - Master

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17.5K Messages

3 months ago

Out of three responses, to my original post, two members of these community boards more than inferred that I am a mental defective by asking absurdly unnecessary questions.

There is no way we as fellow customers can know what you have and haven't done or if you have no way to do what's being suggested if you don't tell us. Your snarky comments probably keep others from offering suggestions. In the end you did as suggested, found someone with a phone who loaned it to you to call in your issue. 

nor can I afford - on my fixed budget - the cost of an expensive smartphone and equally pricey monthly service fees that I have very little use for

You don't need an expensive phone or plan, you can get inexpensive plans from Jitterbug, consumer cellular and others and if that doesn't work lively also has a medic alert that works via cell service for emergencies. There are options you could check into to see if any fit your needs. There's also wireless home phone's that just use your current phone and act like a normal landline and they are much less expensive than a traditional landline and wouldn't be affected by rains. Only downside with a wireless home phone is you need a good cell signal for them to work well.  

New Member

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8 Messages

6 days ago

You're an irrational loon, who should learn to read.  I wasn't snarky except in response to others' snarkiness.  If the bldg. handyman hadn't been doing repairs 4 days after the 1st outage I'd have never been able to contact AT&T. I've been forced to go to my bank and use their phone, subsequently, which is a pain in the butt to have to do.  I was and am now incredibly frustrated and all I've gotten up here were stupid questions from people like you, who had no empathy or sensitivity regarding my situation.  I live on $18,000.00 a year, well below the poverty level, after my husband died following a long illness, during which I cared for him. I paid off his debts and it tapped me out, so NO I can't afford even an inexpensive cell phone and that's why I rely on "Lifeline."  I have only had phone service for two weeks in three (3) whole Months and am still being charged for service I don't currently have. An amount was automatically deleted from my credit balance for this month's bill, but it shouldn't have been because I still don't have any phone service. The outages, due to rain storms began on Nov. 8., & my service was -- finally -- fully restored after seven (7) entire weeks, on Dec. 29, only to go out again on Jan. 12 & has been dead ever since. This type of undependable, unreliable -- lack of service -- is causing stressful inconvenience and disruption to my life & many others, too. It's totally unacceptable to leave customers having to deal with not being able to even call 911, in case of emergency.  

(edited)

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