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Chalybeate's profile

New Member

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2 Messages

Tuesday, February 28th, 2023 6:46 PM

Closed

I need to report my home landline outage

no dial tone, cannot call out and nobody can call in

Accepted Solution

Official Solution

Expert

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19.5K Messages

1 year ago

Assuming you're talking about a traditional landline and you have checked it at the NID you can try this link to report

Former Employee

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32.9K Messages

1 year ago

you need to contact at&t and setup an appointment

New Member

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5 Messages

1 year ago

The report ticket link is broken- has been for weeks- does not work. What you can do is what the rest of us are doing- wait on hold for an hour to make a report. Oh wait, that would require a working phone. Mine has been out since March 2. Repair phone line is also out of service- disconnected a long time ago, still listed on ATT website. 

New Member

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3 Messages

1 year ago

AT&T - stop sending messages with links that don’t work. Whatever link to report outage is not working. Your service agent don’t know anything. Don’t send us email to troubleshoot ourselves. We are not that dumb to realize there is no phone service. You know who we are with account info and address. Look it up yourself to find out your service has been down for a month.  When Cox service was down, they showed on their website the service status and when it will be fixed. Focus on fixing your own problem and get it done. And give us refund for the month.

(edited)

Former Employee

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32.9K Messages

1 year ago

This is a customer populated forum not AT&T. 

New Member

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1 Message

1 year ago

agree... link does not work to report an issue. I have a loud buzzing dial tone and cannot call out or receive calls.

New Member

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1 Message

1 year ago

My landline has been down since I woke up this morning.  Just says "No Line".  I already had NO AT&T for over 24 hours this week, now this.  Not sitting well.

2 Messages

7 months ago

My landline just went out. Try to get a hold of Land line service????????????

Expert

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19.5K Messages

7 months ago

800-288-2020

1 Message

4 months ago

Landline quit about 4 days ago. Everything else is fine internet and modem is fine.!phone on landline just states no line, have cut modem off back on not change. The phone was fine sniff and this all of a sudden it does. It’s almost like it is disconnected.  Please help

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