tb15's profile

2 Messages

Friday, February 9th, 2024 7:56 PM

how to get a credit for landline out of service

My landline was completely out for a week (no incoming but outgoing for weeks before the total shutdown).  What must I do to get a credit for the down time?

Expert

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19.3K Messages

2 months ago

Call and ask for it, assuming you reported it out of service. 

ACE - Expert

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32.1K Messages

2 months ago

@tb15 

If this was a listed outage, or you contacted AT&T and reported it which resulted in sending a tech out or discovering the outage, then you call AT&T once it is fixed. That way they can issue a Time Without Service credit for the correct amount of days. However if there was no listed outage and you didn't report it then there is nothing for them to credit.

2 Messages

2 months ago

Yes, I reported it and they came and "fixed" it a week later.  But the fix didn't hold - it never does, this happens every month.  Lines in alley are crap. I'm giving up with AT&T.

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