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New Member

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15 Messages

Wednesday, July 27th, 2022 3:42 AM

How do I setup my online account for a landline in Illinois (IL)?

I am unable to locate the website where I can create my online account for my landline in Illinois. It seems Illinois is one of the states not included in most of the standard instructions. Example, see this link where IL is clearly not included: https://www.att.com/support/article/local-long-distance/KM1044764

New Member

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15 Messages

2 years ago

@ATTHelp Can you assist?? Every time I call 800-288-2020, they transfer me to the "Landline Department" where a representative there says only a supervisor can help me and that a supervisor will have to call me back but they never do.  I have called three different times and spent hours on hold. This is a POTS home phone landline located in Illinois.

(edited)

Expert

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19.5K Messages

2 years ago

I'd try what's at the bottom of the page you linked: From what other users have said they never call back when they tell you they will. 

None of those scenarios apply? To discuss a specific bill charge, have your bill handy. Then:

  1. Call us at 800.288.2747 during normal hours of operation.
  2. Say billing when prompted.

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