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jdm335's profile

New Member

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2 Messages

Friday, June 2nd, 2023 4:13 PM

Green service box damaged and wires exposed

On my property line we have a green telephone service box that is on the ground and wires are exposed.  Who o we call to replace or remove it?

Community Support

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232.8K Messages

1 year ago

We're here to help with your exposed wiring concern, @jdm335!

 

To report any exposed wiring you can give us a call at (800) 288-2020. From there you can proceed to report the concern. 

 

If they are unable to help, feel free to reach back out to us. Thank you for reaching out to the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

New Member

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2 Messages

1 year ago

We live in NJ and that number couldn’t help.  They provided me with another in my area.  That number said closed till Monday.  Extremely frustrating.  

Expert

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19.7K Messages

1 year ago

NJ isn't an area served by AT&T, that's why the number didn't work. 

Former Employee

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22.5K Messages

1 year ago

NJ is part of the Verizon area. Verizon was formed from two ATT Baby Bells ( Bell Atlantic and NYNEX) and GTE around 1999. 

It is possible the area may have been sold off to a different telco such as FairPoint or Frontier or other.

But Verizon would be who I would start with. 

The current ATT is (5) baby bells owned by SBC. SbC bought ATT Long Distance in 2005 and took the name for their operations. This is not the ATT that was broken up by the government in early 1980s.

Community Support

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232.8K Messages

1 year ago

We understand it can be frustrating @jdm335

 

 

We do know the importance of having the exposed wires fixed. If they gave you another number that is most likely the best way to get this handled promptly. 

 

 

Let us know how it goes when you reach out to them. 

 

DemetriaC, AT&T Community Specialist 

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