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Jake_101's profile

New Member

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3 Messages

Fri, Sep 16, 2022 9:37 PM

Exceptionally Poor Customer Service

Reaching a human via the IVR is nearly impossible.  Hold times are excessive and agents are more interested in ending the call (likely to improve their personal service metric) than actually helping.  When a trouble ticket is finally entered, service intervals are ridiculously long.  Website doesn't work for entering troubles (Bad Request).

ATTHelp

Community Support

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203.9K Messages

3 months ago

We're sorry to see that you're unhappy with your customer service experience, Jake_101! Let us turn this around for you.

 

Just let us know what you need help with, and we'll do our best to find a resolution for you.

 

We look forward to working with you!

 

Aminah, AT&T Community Specialist

New Member

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3 Messages

3 months ago

This looks like a "canned" response. 

How can I contact you so that you can "turn this around"?

ATTHelp

Community Support

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203.9K Messages

3 months ago

Hi there @Jake_101, we'd be happy to take a closer look into your email concerns.

 

In order to proceed further, we would like you to join us in a Direct Message.

 

You can do this by checking in the DM inbox which is located next to the bell icon.

 

We are looking forward to working with you to get this resolved.

 

Latoya, AT&T Community Specialist

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